Urban Evolution Property Management
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An absolutely terrible company
An absolutely terrible company DO NOT rent from these people!!!! I booked to live at the exchange Liverpool before I saw all the terrible reviews and news articles about the building not having hot water, multiple periods of time without hot water and a number of rooms having mould. NATURALLY after seeing this information I didn’t want to live there anymore and tried to cancel my contract by telling them I wasn’t willing to live in a building unfit for purpose. I was told the only way to cancel my contract (even though the building was not fit for purpose) was to find a replacement tenant, I felt uncomfortable with trying to find someone willing to live in a building I knew was not fit to live in but I did this anyway as I didn’t want to have to fight on cancelling the contract after it started- so I found two people who were willing to take over the contract, incase one of them failed referencing I’d have a backup replacement tenant. I emailed about the first person, then a few days later emailed about the second person, then a few days later followed up asking if they had received my emails and were talking to the replacement tenants, I didn’t receive a reply from them. 72 days after I sent the follow up email they rang me saying I was still liable for the contract. In these 72 days they took to contact me I came to the (albeit incorrect) conclusion that they had found a replacement tenant and that’s why they were not communicating with me, but no. I was obviously very annoyed at this as I tried to get a replacement before my move in date so I wasn’t liable for any of the contract but they ignored me for so long and then they claimed I was liable after I had moved into a different building that I was more confident would provide hot water and electricity. Apparently now the “cut off date” for finding a replacement tenant has passed, even though this was not stated to me verbally or included in my contract so I’m unsure if this is even legally allowed. The company still wants me to pay them money even after they ignored me for so long and didn’t give me the chance to replace the tenant (BECAUSE THEY IGNORED ME) and are now sending me threatening emails demanding the money. This whole situation is causing me so much stress and I wish I never ever even had the thought to live in one of their buildings because they are some of the most unprofessional people I have ever come into contact with.