Urban Evolution Property Management operates under the brand name Collective Property Co., providing a range of property management services across the UK. The company specializes in expertly managing residential apartments and student accommodations, ensuring that tenants have access to quality living spaces equipped with modern amenities such as gyms, roof terraces, and media rooms. Targeting both renters and property investors, Urban Evolution offers tailored services that include lettings, property sales, and comprehensive block management. Their team handles all aspects of property management, from maintenance and compliance to financial oversight, ensuring a seamless experience for property owners and tenants alike. With a focus on optimizing returns for investors and enhancing the living experience for residents, Urban Evolution Property Management aims to simplify the complexities of property management in the modern market.
Urban Evolution Property Management receives mixed feedback from its customers, reflecting both positive and negative experiences. Many reviewers praise the staff for being friendly and helpful, highlighting the great service and clean, secure living environments.
Some residents appreciate the amenities offered, such as gyms and communal spaces, and feel that the management is responsive and professional. However, significant complaints arise regarding poor management practices, particularly concerning delayed rent payments and lack of communication. Issues like broken lifts persisting for months and concerns over safety in certain buildings have led to frustration among tenants. Additionally, some customers express dissatisfaction with the handling of deposits and overall professionalism.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 187 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 8 |
| Sep 24 | 3.6 | 7 |
| Oct 24 | 1.8 | 5 |
| Nov 24 | 3.8 | 9 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 3.0 | 6 |
| Feb 25 | 1.9 | 9 |
| Mar 25 | 2.9 | 10 |
| Apr 25 | 4.2 | 5 |
| May 25 | 2.0 | 4 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 4.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 187 most recent reviews.
“Great service”
“Many of us have approached UE nearly a month ago, in an attempt to stress how he is a danger to the tenants and how t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.2 out of 5 (fair) | 67 out of 100 | 3.0 out of 5 (fair) | 1.8 out of 5 (poor) | 1.3 out of 5 (poor) | −11% | 187 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 2.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.1 out of 5 (fair) | 4.1 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 1.9 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | — | 596 |
Bottom line: Urban Evolution Property Management is #3 of 5 on overall rating in this group. On value, Prime Property Management scores higher (4.1 vs 1.3).
187 reviews of Urban Evolution Property Management. Filter by what matters to you.
Over a year ago
I’m happy as long as you keep me informed about the occupant’s in my unit which I’m pleased to say is happening now. Last year the apartment was empty for many months without my knowledge and cost me... See more
Over a year ago
I constantly had to chase them for rent payments, they were never on time and always had some excuse. The level of professionalism is shockingly low, and it was nearly impossible to reach someone who... See more
Over a year ago
I lived at Norfolk House 2 in Liverpool for one year, managed by Urban Evolution. My experience was extremely disappointing. The building’s lift was broken for about 9 months of the year. Every time... See more
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Polarized pattern: few middle ratings. 53% of recent reviews are 4–5★ and 44% are 1–2★.
I’m happy as long as you keep me informed about the occupant’s in my unit which I’m pleased to say is happening now. Last year the apartment was empty for many months without my knowledge and cost me a lot of council tax plus a fine for non payment but I didn’t know about it. But now I’m happy with the information and regular payments.
I constantly had to chase them for rent payments, they were never on time and always had some excuse. The level of professionalism is shockingly low, and it was nearly impossible to reach someone who could actually help. The tenant didn’t pay rent for several months, and the company made no effort to follow up or resolve the issue. After I finally managed to get the tenant out, the apartment was left with significant damages, and now they refuse to return my deposit. To make things worse, they charged me for changing the locks, even though the new management company had to do it because they lost the key to my apartment. That level of carelessness is unbelievable. I wouldn’t touch this company with a 5-foot stick. Completely unreliable and unprofessional.
I lived at Norfolk House 2 in Liverpool for one year, managed by Urban Evolution. My experience was extremely disappointing. The building’s lift was broken for about 9 months of the year. Every time we were told a part was on order or the service company had been changed — but no real action was taken. For over 3 weeks we had no hot water in the building. Despite multiple emails apologising, nothing was done. I didn’t complain at the time, hoping issues would eventually be resolved. But after moving out and returning the flat in excellent condition, I was shocked to see over £600 deducted from my deposit. I had no damages and even cleaned the place better than when I moved in. I’m now in formal dispute through the DPS. Since then, I’ve read reviews from other tenants who’ve faced the same treatment: excessive deductions, made-up charges for cleaning or painting, and even invoices from companies that had already been dissolved. Urban Evolution’s practices appear systemic — delays, unresponsiveness, poor building maintenance, and an unfair deposit return process. Be careful, take photos, and don’t accept unfair charges. I would not recommend this agency to any future tenant.
We are writing this here because there has been a severe lack of protection for the people of Norfolk House One. A male resident who has had various encounters over the years with a vast amount of people, who are prominently women, flashed himself in front of two female residents. The majority of his problematic behaviour is usually of a predatory and inappropriate nature towards women. This incident has been reported to the Letting Agent UE and the Police. Instead of removing this resident, UE have decided to give him a final warning. The tenants of the building have collectively decided this isn’t enough action considering the nature of the incident and also considering that predatory behaviour is a regular occurrence from this individual. Many of us have approached UE nearly a month ago, in an attempt to stress how he is a danger to the tenants and how this isn’t an appropriate or safe response. We have still not received a reply, even with residents attempting to follow up this issue. This unfortunately is a common practice for UE as they completely ignore complaints most of the time. We are writing this as a warning to anyone who might be thinking of moving in here. Particularly if you are a woman or vulnerable person, as his behaviour has affected the mental state of multiple residents even prior to this incident.
Predatory man allowed to stay in building - AVOID! We are writing this here because there has been a severe lack of protection for the people of Norfolk House One. A male resident who has had various encounters over the years with a vast amount of people, who are prominently women, flashed himself in front of two female residents. The majority of his problematic behaviour is usually of a predatory and inappropriate nature towards women. This incident has been reported to the Letting Agent UE and the Police. Instead of removing this resident, UE have decided to give him a final warning. The tenants of the building have collectively decided this isn’t enough action considering the nature of the incident and also considering that predatory behaviour is a regular occurrence from this individual. Many of us have approached UE nearly a month ago, in an attempt to stress how he is a danger to the tenants and how this isn’t an appropriate or safe response. We have still not received a reply, even with residents attempting to follow up this issue. This unfortunately is a common practice for UE as they completely ignore complaints most of the time. We are writing this as a warning to anyone who might be thinking of moving in here. Particularly if you are a woman or vulnerable person, as his behaviour has affected the mental state of multiple residents even prior to this incident.
Quiet place and clean unlike other places. Staff is friendly and helpful. Affordable rent and private space including gym, meeting rooms, garden, study room and indoor play.
After lift downtime totalling almost eight months during my time living at Norfolk House 2 — an eight-storey building — there is still no sign of a fix, even though it has now been broken for over a month straight again, with complete silence from every arm of this company. Urban Evolution’s block management arm, Blockera, was in charge of this building. Without a single word on anything being rectified, they simply sent out an email saying that block management was changing — and vanished. Aside from the maintenance staff and concierge (who were helpful), the management team at Blockera was unhelpful, rude, dismissive, and utterly lacking in compassion. All safety notices for the building have been removed, the on-site office has been abandoned, and the new management company, SM Management, has yet to communicate anything. We are now left living in a building with no working lift — and not a single word from anyone. It’s shocking that a property management company could abandon a building they mismanaged so badly without any accountability. Even more appalling is that Urban Evolution had the audacity to email asking if I would like to renew my tenancy while ignoring serious complaints, even though I told them a month ago that I would never rent from them again. Urban Evolution’s ability to ask me to stay while completely ignoring this scale of a screw up is truly embarrassing. They simply reply to bad reviews on here saying they're sorry and they well rectify it, and then proceed to do absolutely nothing. They aim to get responses to complaints within 15 days, and for me I'm still waiting for a reply 3 months later. This is a VERY shady company, and I seriously regret lining their pockets as much as I have. STAY AWAY.
Great staff, very friendly
I have been staying here from past 3 months. This is the best decision I made cause the flats are amazing and secured. It offers yoga and cinema theatre every month which is amazing experience. I would to continue my stay here for future terms.
Best place to live in Luton with pleasant and polite management staff. Environment is friendly and secure. Maintenance is top notch with quick response.
Nice service
Been living here for two years now because the building has good security.
12/10 team customer service is absolutely amazing! Beautiful accommodation, nice gym, amazing location, feels safe and secure!
Terrible property management at Arndale House. So happy to no longer have them in place.
Trustpilot has asked me three times to revise my review of Urban Evolution although I have never written anything that is rude or offensive but stating facts about my experiences with this company . They managed my unit for a year refuse to reply to any of my emails I if I dare to question any of their charges they will send me a rude and offensive emails with personal attacks It is indeed the worst Property management company I have ever had the misfortune to deal with. This is my experience with them. They are untrustworthy and extremely unprofessional . I almost have a feeling that even this review will not be published as this is my third time trying to write about my experience nightmare with UE Many of other leaseholders of units managed by UE are complaining about the reviews being flagged time and time again although none of us write any offensive sentences towards them What’s the point of asking people to write reviews when they do not accept any negative statement? This is a typical tactic by UE to deter people from flagging the truth about them
“Excellent property management—professional, responsive, and always on top of things. Highly recommended!”
Brilliant place to live with effective support from the lettings department. Constantly in touch during the move in process in order to ensure a smooth check in. The facilities are great and the communal areas are kept to a high standard at all times. Would definitely recommend.
Urban Evolution Property Management operates under the brand name Collective Property Co., providing a range of property management services across the UK. The company specializes in expertly managing residential apartments and student accommodations, ensuring that tenants have access to quality living spaces equipped with modern amenities such as gyms, roof terraces, and media rooms. Targeting both renters and property investors, Urban Evolution offers tailored services that include lettings, property sales, and comprehensive block management. Their team handles all aspects of property management, from maintenance and compliance to financial oversight, ensuring a seamless experience for property owners and tenants alike. With a focus on optimizing returns for investors and enhancing the living experience for residents, Urban Evolution Property Management aims to simplify the complexities of property management in the modern market.
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