U-Save Car & Truck Rental
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THEY LEFT ME AND MY FAMILY STRANDED AND…
THEY LEFT ME AND MY FAMILY STRANDED AND CANCELLED BOOKING THE NEXT DAY WITH NO EXPLANATION. Here's my email (below) to U-SAVE 10 days ago and still no reply or apology. 19 November 2022 ********************* Hi There I called aeroparks upon arrival as per email instructions, when we got to the Auckland airport after 12am and the guy on the phone said to go to shuttles area to wait for them to pick me us up. Then after a good 10-15min walk I get there and no one is there to pick us up. I call back and I think it was Ben that I was speaking to, and they said that they can't find the booking and there is nothing under my name, also the 12 seater bus is not there on site, they don't even know who U Save is as they just know Snap rentals or something. After a very firm and frustrating conversation I couldn't keep my 4 kids (only babies) in the cold and my 2 elderly father and father in-law who is in their 70s stranded in the cold. They said they couldn't do anything about it and U Save is not part of their company and to raise a complaint. We asked for help to transfer us to our Air B&B accommodation in New Windsor for the night but they said they couldn't assist. After a disappointing conversation and we knew we had no one to help so we ended up walking back to the airport stranded and cold. We asked a shuttle bus to take us to our air B&B place and he ended taking us to the wrong place, then left us with our bags on the street because he didn't want to help us carry them up the drive way cos his shuttle bus was too big. So we all (my babies and the elderly) walked in the cold darkness to our Air B&B. Thank God our Air B&B guy was so nice to help us walk and take our luggage and also made us feel welcome. We were tired and hungry cos we didn't have a rental vehicle obviously because U SAVE failed us so no ride to get something to eat cos we had no car. My babies have caught a cold and are restless. We are here for a family funeral and this is not a good start. Someone complained about the same thing on google about being left stranded but I thought Ill give U Save the benefit of the doubt but to my disappointment those reviews are now valid. Booking 211637(AKAPT) - BIG FAIL ***************** To date - no reply, no apology, nothing...SO TAKE IT FROM THIS EMAIL ABOVE - THEY WILL LEAVE YOU STRANDED. U-SAVE WILL NOT SAVE YOU, SO SAVE YOURSELF FROM DISAPOINTMENT.