PLAY airlines
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Very rude check-in staff at Keflavík…
Very rude check-in staff at Keflavík Airport. I received an email from Play informing me that they couldn’t provide a Play aircraft, so they offered an old and worn-down Airbus A320 instead. At Porto Airport, the check-in process was also extremely slow, and there were no self check-in machines available. I had to stand in line for an hour and a half just to check in. On our departure day, we received another email from Play saying they couldn’t provide one of their own planes again, and we were once more assigned an old, worn-out aircraft. So, even though we paid full price for the trip expecting to travel in modern airplanes, we ended up being offered old ones instead.