U-Save Car & Truck Rental
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U-Save is a parasite (their logo should be a leech in the shape of a U)
This company preys on tourists. They assume you have no clue how SunPass works, they impose unnecessary insurance, etc. They are parasites, and that's putting it mildly. I made online reservations, for which I prepaid to save a few $. When I arrived to pick up the rental, they tried to convince me to pay for their SunPass, I have an account so I declined. Then they said that I did not have unlimited miles, even though my reservations clearly said "unlimited miles". At this point I knew I was dealing with scum. Lastly, they said that I had to have a $1 MILLION auto insurance coverage, otherwise I would have to buy theirs. I was renting an economy car, probably not worth more than $5,000 on a good day! Further, common sense dictates that drivers who can afford a $1 million auto insurance coverage are not renting an economy car from this s---hole agency, so I assume they screw everyone with this hidden fee. What I thought was a cheap rental was about to double ... I cut my losses and walked away from my prepaid rental. I figured I would contact CarRentals.com, (the website through which I found U-Save) and inform them of U-Save's unethical behavior. I wrote them a detailed letter. As it turns out, CarRentals supports U-Save's shady business practices. To me that was shocking. I have now contacted Expedia Group, the parent company to CarRentals via US mail, which is the only available contact option! I have also brought this to the attention of the State of Florida. If this review sounds familiar because you've experienced this scam, below is where you can file a complaint: You may file a complaint against a car rental company with the Attorney General’s Office online at www*myfloridalegal.com or by phone at 1-866-9-NO-SCAM. Additionally, you may file a complaint with the Federal Trade Commission online using their complaint assistant portal at www*ftc*gov/complaint. You may also wish to file a complaint against the rental company with the Better Business Bureau online at www*bbb.org (post doesn't allow links, so I substituted certain dots with *) You may also file a complaint with the Florida Department of Agriculture and Consumer Services, which acts as the State's consumer complaint clearinghouse, at www*floridaconsumerhelp.com. My advice to you is first, stay away from U-Save and CarRentals.com. Secondly, don't prepay. Lastly, if you have been duped by them, make noise, report them. Sooner or later, they will get caught.