Hello Services
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Dreadful experience with this company
Dreadful experience with this company. Booked a n end of tenancy deep clean for £356. Not cheap. On 8.1.2025, the cleaners were meant to arrive at my flat at 10am. I had received multiple reminder texts about this and multiple reminders to pay the amount. At 11.10am, there were no cleaners at my flat and I had received no call or messages to say they would be late. I had to cancel as I had another very important appointment to attend to. What Hello Services did was the charge me a huge additional fee for cancellation, despite them not providing the service they promised. It was them who were extremely late and it was them who did not provide me with any messages or information at all. When I said I would not pay this fee, I was told that the debt collectors would. THIS I CONSIDER TO BE BULLYING TACTICS. In the end, I paid the additional fee, making my bill a whopping £440. I think this is atrocious customer service. No consideration whatsoever by this company, even when the mistake was on their side. They are money grabbing cowboys, prioritising cash over customer services. I feel that I got ripped off. I would NOT RECOMMEND THIS COMPANY. They expect you to wait around for hours with no information about what is happening then they hit you with additional charges when the error was on their end. AVOID AVOID AVOID!!!