Materials Market
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Missing items, delays, changes. Mayhem
I had originally ordered timber for a workshop project. All good until I received a call the day before delivery to tell me the shiplap cladding couldn't be sourced. Not being prepared to risk building the project and not have the materials available, I cancelled the order. On checking, the cladding was still available on their website. Fast forward a few weeks and I have sourced the cladding elsewhere so I ordered the remaining items. The website states delivery on Friday 4th July. I recieve a call on the 3rd to tell me that they don't have 2.4m beams, but they can do 4.8. Fine, I'll cut them, no biggie. I'm also informed that delivery won't be until Monday 7th. Brilliant, a weekend behind already. I then get an email telling me that the concrete blocks will arrive on the original date of 4th July and the timber on Monday 14th. I didn't actually notice the extra week added to the timber delivery on that email which is just as well since the timber did turn up on the 7th. No blocks though..... At.4pm, I get another email from them informing me of a refund. No mention of what it's for but I can see by the value it's for the blocks. So, here we are, several weeks behind on this project and I have to now source and either collect or pay for delivery of the concrete blocks again. Never again, I'll do what I should have done and support my local businesses.