Liz Laidley

Oct 31, 2024

This would be a Zero rating if it could…

This would be a Zero rating if it could be. Maybe I am stating the obvious but figured it is worth taking the time to post this if it saves only one person from what we went through. We booked through U Save when travelling to Florida this month. It was incredible savings and we should have known better. They picked us up via shuttle and took us to their car pick up location. Once there we waited in line for over 2 hours in a line up that didn’t seem to move. No one seemed to be picking up their cars and people seemed to be expressing frustration all around. When my husband finally got to the front of the line he was told that our reservation was cancelled as he didn’t pick up at the booked time. He explained he had waited in their lineup for over 2 hours trying to pick it up on time. Unfortunately, they advised that they no longer had any rental cars available and recommended a lot next door. This rental company next door had rental cars but the price was 4 X more than what our car was supposed to be with U Save. We got very lucky in that we hopped on their shuttle back to the airport and were able to find another rental. Thank God it was off season. We ended up having to pay more than what U Save was offering and we were lucky we had the budget to do so. Others might not be so fortunate. Highly recommend booking directly from the airport rentals in the future.