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Disappointing Service Tesla Kastrup
Disappointing Service and Lack of Accountability at Tesla Kastrup I have been a loyal Tesla customer for years, but my recent experience with the Tesla Service Center in Kastrup, Denmark, has been deeply disappointing. Despite reporting an unusual noise in my Model S over a year and a half ago while it was still under warranty, Tesla dismissed my concerns. Now, with my car out of warranty, I’ve been told the motor needs to be replaced—at my expense. On top of that, a costly battery replacement (100,000 DKK) was necessary immediately after my warranty expired. When I tried to discuss these issues with the supervisor, Henrik, I was met with an uncooperative attitude and no assistance in resolving my concerns. To make matters worse, when I asked for help accessing service history comments in the Tesla App, I was told it wasn’t their responsibility, despite my right to this information. This lack of transparency and accountability has severely impacted my trust in Tesla. I’m hoping for a resolution, but so far, no response to my formal complaint. If this is how Tesla handles issues, I’m concerned for their commitment to customer service.