Asda Mobile
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Avoid Asda mobile
Avoid Asda mobile. The customer service is terrible. There is only a call centre in Egypt. Language barriers are an issue. If you have a genuine problem as I did no one can help. Hey tell you a manager will call back but they don’t. It also takes 6 days for phone to arrive despite it saying one day. I tried to purchase an iPhone 15 but the site kept glitching. I tried so many times repeating the process, i accidentally ordered an iphone 15plus. I called customer services within a couple of hours and explained my mistake. They couldn’t swap it but said it wasn’t a problem. They said they had cancelled the order and told me to re order the correct phone. They were clear they had cancelled the order for me. I ordered the iPhone 15 as I was advised. No phone arrived after a couple of days. After several calls I was told Asda cancelled my order as I ordered 2 phones in one day, despite this being what I was told to do. No emails to inform me about any of this. I needed a phone asap before trip to NY. I had to go and buy one off the shelf as I then didn’t have time to wait for a contract phone. I wasn’t happy. I was told both Asda mobile phones were cancelled. I got back from holiday to find the ‘cancelled’ iPhone 15 plus had arrived at my home. It was sent 6 days after it was cancelled. I was charged for that phone and also charged for an iPhone 15 that Asda cancelled and never sent. This has led to 5 weeks of phoning, pleading and arguing to get my money back and send back the cancelled phone. The short version is I spent 3 full days in the house waiting for it to be collected. Hours on the phone asking for help. Asda Mobile customer services is completely useless and cannot solve anything. Managers rarely call despite promises. They are unable to solve anything and blame other departments. No one takes responsibility. I have finally managed to return the iPhone 15plus but still have no refund six weeks after it was cancelled. I have managed to claim back the money for the iPhone 15 that I never received but was still charged for by opening a case through PayPal credit. I am still working on getting a refund for the iPhone 15plus. This has been completely upsetting and stressful. No one helps or cares. They blame other departments. I am a teacher and this experience has completely ruined my holidays as I have spent most of the holiday trying to get my money back. Asda mobile is unprofessional and incompetent. Worst customer service experience I have ever encountered. Avoid Asda mobile.