Skywings Travel
Read all reviews for Skywings Travel →
Check what type of ticket is booked (Adult/Child) vs Airline Policy on age
Booked flights through Skywings at the end of 2024, well in advance of flying. All seemed good, Scott was very helpful and E-Ticket came through fine. Fast forward 9 months. There was an issue with the ticket. The E-Ticket they sent me doesn't state the type of ticket i.e. adult/child. So, called them for help to get this rectified and spoke to Henry. He confirmed they had the correct ages of all passengers, and that all tickets were at the same price. They weren't sure what had happened with the booking and Scott has left the business now. Henry ran through everything and was very helpful and reassuring; confirming the correct dates of birth had been taken and that the price paid for all the tickets was the same. So, he gave me hope it would all be sorted quickly. I also spoke directly to the airline customer service. They advised that the 2 tickets which had been incorrectly issued as Child tickets by Skywings needed re-issuing as Adult tickets before flying, as per their airline policy on flying age of passengers and what ticket is required. The airline said they are unable to change this and the ticketing agent, Skywings, has to do this as it was their error. They said Skywings can call their support line and they will guide them through it, as it can be sorted quickly. Back to Skywings, Henry said he will get the ticketing department to sort it out and should be done within 48 hours. So, I thought, great, all in hand. This was Thurs 10. However, it was still not done by Mon 14. So, called back up and spoke to Henry again. Henry spoke to ticketing and said it should be sorted out in a FURTHER 72 hours. This was extremely frustrating at the time. I must clarify this was not down to Henry, he seemed to be doing everything he could, it was down to the ticketing dept. Then, on Tues 15 I got a call from Joy. He explained that the issue was the 'titles' - as when Scott had booked it he had put down Master and Miss, which by the airline's booking system are child 'titles'. So, Joy explained that Skywings paid the 60-70 GBP per ticket to amend the booking with the airline and changed the 'titles' to Mr and Ms. This meant it was now under a separate booking reference but, importantly, Joy had retained the seat reservations so we were all still sitting together. Thanks Joy and Henry for sorting out the issue. I have amended my review to 4 star, because the issue was resolved. However, I cannot put it to 5-star because the issue did occur and it caused stress - but appreciate the situation was created by an ex-employee and fixed by 2 very customer focussed current employees.