Romeo Romeo

Apr 15, 2023

U-save at LAX

U-save at LAX. First time I've used it as it popped out on my AMEX card recommendation and the deal (price) they have was really cheap. The no shuttle services at the airport was a bit of inconvenience but was expected and explained. Staff was friendly but they'll try to sell you everything, guess that's their job. Anyway, my main issue was that they are trying to make me responsible for a damage that happened to the van after I've already returned it. The van was returned after hours on a place in La Cienega parking to where they designated with a full on instruction - which by the way I followed to the dot. Parked the car to where the attendant told me to park and handed her the key to the car in the same condition as to when I've have taken them. A week later, I did get a notification from my insurance stating there was a claimed of damaged to my rental car (broken rear window). I'm glad I have taken the photos to when I've returned the car (with date and hour) showing the car was in total good shape and have the instruction they've provided to where to return the car. But the issue of having to deal with all these false claimed is not worth the extra savings - I rather paid a few hundred extra the next time to a more reliable rental car. Be careful with the toll fee also - they'll try to jack that up and charged you with exorbitant amount. Not worth it and definitely not recommended but if you do make sure you take photos of the car condition just to be on a safe side. I did recommend for the company to at least look at the parking lot video cam to see what had happened after I returned the car instead of putting a blame directly to their customer.