Hello Services
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ABUSIVE STAFF
ABUSIVE STAFF, ILLOGICAL COMPANY AND FLAT LEFT DIRTIER AFTER CLEAN I am writing to respond to the false and deeply misleading statements made in your recent message. To be absolutely clear: your cleaning staff were not only unprofessional but verbally abusive toward myself and my friend during the appointment. One cleaner aggressively pointed her finger in both our faces while shouting, escalating to the point that even our neighbours had to intervene due to the disturbance. This behavior was entirely unprovoked and unacceptable. The claim that we used the property after the cleaning and then asked you to re-clean is completely false. Your team left the flat visibly dirtier than before they arrived – something we documented with time-stamped photographs. This was not a case of minor dissatisfaction – the property was in an unhygienic and unacceptable condition following your service. When we raised these concerns, we were met not with accountability, but with hostility and deflection. We did not “respond aggressively” – we asked the cleaner to clean, since that’s what she’s paid to do and she stated ‘that’s not my job’ then being verbally abused and presented with a flat that was clearly not cleaned to any professional standard. Your attempt to minimize our concerns by framing them as aggression is misleading and dishonest. The notion that we “threatened to report your staff to the police” as a tactic is both insulting and again, false. We made it clear that verbal abuse and intimidation are serious matters, and we had every right to consider further action given the conduct of your staff. Clearly this company love to abuse people! Despite your clear wrongdoing, you offered a mere £20 refund on a £300 service – a token gesture that does not come close to addressing the breach of contract and appalling customer experience. We did not accept this as reasonable Your attempt to reframe this situation by claiming we acted improperly is not only dishonest – it is an attempt to silence legitimate complaints and shift blame for your company’s failings. We stand by our version of events, which are corroborated by witnesses and photographic evidence.