XLS

Jun 22, 2022

Unreliable and Incompetent. Do not use if you need things by a deadline

Not great at all. I ordered a tool that I needed for a job which I needed to complete by a deadline. This a normal and common occurrence for both trades persons and members of the public not in the "trade". The item was nearly 2 weeks late, in which case I had to shop elsewhere in order to be able to do the job. The item did arrive and its still boxed up in my workshop - which I was eventually looking to sell or giveaway as I ended up sourcing a better alternative so I could meet my deadline. Luckily I have been to busy to facilitate the disposal of said item and now I'm getting Emails from Zoro requesting Payment because my initial payment apparantly didn't "go through" despite them sourcing an item from an alternative company nearly 2 weeks late which doesn't have my invoice included otherwise they are going to keep badgering me for their mistakes! It wasn't until checking my back account I realised they hadn't taken payment. I am now going to have to waste time chasing this up with my Bank, trawling through Emails and then arranging them to collect the late unwanted item I've not yet unpacked. They've ordered it from a third party so I'm not sure how this will work as I've not yet been able to get through on the phone to them. I don't really know why I decided to use them in all honesty. But based on this headache I cannot recommend them nor would ever consider risk using again.