Samsung Electronics
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Good products but a fraudulent online shop
First of all, I have been a loyal customer and Samsung products are awesome. The same cannot be said about their so-called online shop (in this case Germany), which is a borderline scam with non-existent customer service. Bought at the shop because of a 150EUR cashback promotion exclusive for Corporate Benefits customers, which made the offer cheaper than other competitors. Phone operator (after about 30 min research about their own shop) confirmed that I would get the cashback, I just needed to fill in the serial number in an online form. This didn't work and 3 calls later a "supervisor" told me that the offer wasn't valid for me (no further explanation given). Dear Samsung, because of stupid company policies and horribly "trained" customer service, you are piling up disgruntled customers... Shame!