Hello Services
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Absolutely appalling service, legal team now involved
Absolutely appalling service both with their cleaning staff and customer service staff. We organised an end of tenancy clean for the Friday before we moved into our new home, two cleaners came round and preformed this "service". When we arrived at our property the following Tuesday with all our belongings we found that none of the cleaning had been done correctly, we had paid for all carpets to be cleaned, the walls and floors, skirting boards the lot £420 for the whole service. As we where obviously disappointed we agreed to the re clean, being pregnant I could not do a deep clean myself so accepted their offer of a reclean. The staff arrived on the Wednesday, claiming they had not been to the property before when in fact they had. They asked me what needed cleaning so I showed them around the property at this point they went to their car and produced a bottle of Mr muscle, clear plastic gloves and a cloth, no other cleaning products! One of the team stated downstairs with my father to "clean" the oven and I went upstairs to show the other that I did not want the main bathroom cleaned as I had put the cats in there, my partner was in the garden with our son. The member of staff upstairs started laughing and smirking at me, so as is my right I asked him to leave, at which he refused, so I raised my voice so my father and partner could hear me. They had finally left the property and both laughing at me and called their boss. During this time I called their customer service who very rudely told me they wont do anything about it and to continue emailing the customer service agent from before. So I emailed and the response was that I was rude, abusive and refused to let them clean. I have now passed all this onto my solicitor to pursue a full refund, emotional damages and the cost of a new cleaning company to come in and do the job they should have done. Absolutely terrible service and would 100% avoid!