Lotty

Jun 27, 2023

Don't bother...dirty mint condition and online refund form doesn't work.

I read the good and bad reviews and decided to give them a go because I wanted to opt for refurbished rather than new. Received iPhone 12 in ex-demo condition and was in bad condition so I requested a refund. But don't use their online form for refunds!!! They didn't get back to me for weeks and I had to email them to sort it out. I re-ordered the same model in mint condition, just received it and it's even worse than the first one, visible grime around the camera from the last person, lots of scratches, I didn't even bother turning it on before requesting a refund. It was like they received the phone from previous owner and passed it onto the buyer without looking at its condition at all. Sadly I just wouldn't bother trying them.