Frank Mobile is an Australian retailer specializing in premium refurbished smartphones, primarily focusing on iPhones and select Samsung Galaxy models. The company offers a diverse selection of devices, including the latest models such as the iPhone 17 series and various Samsung Galaxy S and Note series. Each phone comes with a 12-month warranty and is unlocked, providing customers with flexibility and reassurance in their purchase. Targeting budget-conscious consumers and tech enthusiasts, Frank Mobile aims to provide high-quality smartphones at competitive prices, with savings of up to 60% compared to new devices. The company’s commitment to quality and customer satisfaction makes it a popular choice for those seeking reliable refurbished smartphones in Australia.
Frank Mobile receives overwhelmingly positive feedback from customers, with many praising the fast delivery and excellent condition of the phones. Reviewers highlight their satisfaction with products like the iPhone 13 Mini and refurbished models, noting that they arrive well-packaged and in great working order.
The responsive customer service also garners appreciation, especially when issues arise. However, some customers express disappointment regarding product quality, citing instances of receiving faulty devices or incorrect models, such as an iPhone 15 instead of the expected iPhone 15 Pro. Additionally, a few reviews mention difficulties in contacting the company for support. Despite these concerns, the majority of consumers report a positive experience overall, making Frank Mobile a recommended choice for refurbished electronics.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 463 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 4.7 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 463 most recent reviews.
“Fast delivery”
“While the refund was processed within a reasonable timeframe, it was minus the $30 fee”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 463 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | — | 541 |
Bottom line: Frank Mobile is #3 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 4.6).
463 reviews of Frank Mobile. Filter by what matters to you.
Over a year ago
Purchased a iPhone from Frank Mobile the online advertising platform was easy to navigate. The phone was sent by fast post for free & was packaged well & received in the condition expected & is workin... See more
Over a year ago
Franks marine mobile I would recommend him as he did a excellent job on My electrics for my boat Jill
Over a year ago
Recommend. Got a iPhone 13 Mini 512GB a week ago from Franks Mobiles and phone works Fantastically. Fast delivery. At a good value for money. No complains from me. 10 out of 10.
Over a year ago
I recently ordered what I believed was an iPhone 15 Pro from Frank Mobile, only to discover upon arrival that it was actually an iPhone 15. After reviewing my order, I realised that the error was on m... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Purchased a iPhone from Frank Mobile the online advertising platform was easy to navigate. The phone was sent by fast post for free & was packaged well & received in the condition expected & is working perfectly. The customer service is also great.
Franks marine mobile I would recommend him as he did a excellent job on My electrics for my boat Jill
Recommend. Got a iPhone 13 Mini 512GB a week ago from Franks Mobiles and phone works Fantastically. Fast delivery. At a good value for money. No complains from me. 10 out of 10.
I recently ordered what I believed was an iPhone 15 Pro from Frank Mobile, only to discover upon arrival that it was actually an iPhone 15. After reviewing my order, I realised that the error was on my part, which I was willing to acknowledge. However, I was also surprised to find that the phone—advertised as being in “Prime” condition—arrived with a fairly deep scratch on one corner of the frame and a smaller one on the other. It certainly did not match the description of a high-grade, near-new device. I contacted Frank Mobile to explain both the mistake in my order and the condition of the phone, hoping for a more flexible or understanding response—particularly given the circumstances. Instead, I was told I could return the phone but would be charged a $30 restocking fee, with no acknowledgment of the condition issue or offer to exchange for the correct model. While the refund was processed within a reasonable timeframe, it was minus the $30 fee. In the end, I’m left unsure of the overall quality of Frank Mobile’s “Prime” phones, and found the customer service to be rigid, transactional, and lacking in genuine support or care. This experience has left me hesitant to purchase from Frank Mobile again or recommend them to others.
I ordered a phone from Frank 2 years ago. I went for top of the range condition which was mint at the time. Within a month, the battery capacity was already at 86%. Granted, when I first received the phone it was at 90%. This still was still underwhelming as I had gone for top of the range ‘mint’ offering (they didn’t have the prime offering back then). In that same time period, the charging port began failing. Firstly, it would randomly stop charging, leading to me unplugging and plugging an assortment of charge cables back in repeatedly until the phone ‘recognised’ the cable. Eventually, this turned into a notice which said liquid was detected within, which actually worked out better because when this notice appears - you have an option to override it, in case of emergency. Nonetheless, I contacted Frank to see what could be done. To be fair, they were quite pleasant and offered me a swap out. The issue I had with this was that I took on all responsibility for damages in transport or if it got wet during transport (considering my phone was displaying liquid within I thought this could be an easy cop out for Frank) plus I’d be without a phone for the 3 days freight there and 3 days freight back to me. I came to the conclusion that given the risk involved and the time I’d be without a phone, I was better off getting my charging port replaced at a local shop. Yet, it was seriously underwhelming having ordered the best condition phone from Frank and having 2 major issues within a month of purchase. It’s now time for me to buy another phone and needless to say, I won’t be going back to Frank. I’ll be going to my local shop where I can see the battery health life % prior to sale and take it back without any risk or delay if something goes wrong. It raises a question, why bother purchasing from Frank in the first place?
quiet clearly dont quality check. I purchased a pixel 8 pro the phone arrived quickly but!!! The touch screen doesn't work the wifi doesn't work, the phone is not fit for purpose. I sent that phone back for a refund and that's when the fun starts. The phone arrived back into Frank Mobiles PO Box on Wednesday morning.. I am still currently waiting for a confirmation of a refund. Aviod all the hassle and us Reebelo instead
Can't contact the company other than via email Send a faulty phone
Very responsive and helpful. I purchased a refurbished Samsung S23. It arrived within days, but I returned it under the Change of Mind policy. There was no delay in assisting me with the return, no hassle and I was refunded promptly, in full. I would recommend Frank Mobile for honesty and fairness.
I don’t usually leave reviews but Frank definitely deserves one. I purchased two refurbished iPhone 15 Pros in Prime condition—one for myself and one for my partner. The phones arrived in just 2 days and were very well packaged. My partner’s phone came with 99% battery health, and mine with 96%. It's been 2 months and both our phones are working perfectly. Frank’s customer service team was amazing, they responded super quick to my invoice request. Highly recommended.
The phone arrived in good condition and well packaged. It arrived pretty quickly as well. Their support team is also very responsive. I requested an invoice and I received it right after calling them
Frank Mobile is a very great service. They delivered what they said on website. Immaculate condition and great price
Bought their "Mint" condition phone and it arrived looking as-new. There were no visible marks or scratches, and the battery health was at 91% as promised. I wouldn't have known this was a refurbished phone if you hadn't told me. The shipping experience was slightly less than ideal since we're talking AusPost here - took a lot longer than expected. I wish I could get this shipped via Amazon... The 4-star rating is because I tried calling them multiple times as I did not receive an invoice with the phone and no one ever answers their phone. They responded over email and sent it to me without any issue, but the lack of phone support, especially considering their phone is on their website is concerning. I have a feeling that if anything goes wrong with the phone, the warranty process will also be a headache so while I hope this won't be an issue, I am being cautious due to the lack of phone support.
Superb Customer Service: especially when a problem arose. Thnx Frank!
Recently bought an iPhone 12 from Frank Mobile. Delivery was fast and it arrived in time for Christmas. Phone seemed to work fine for a few hours but then it started having issues with mobile data turning off. We were able to turn it back on by resetting the Network setting but it didn’t last long before mobile data turned off again. This time, it’s off for good and nothing we tried would turn it back on. Looked at the phone’s repair/service history and it showed a history with mobile data issue. So basically they sent me a dodgy phone that isn’t operational and with previous issues unresolved. It was a Christmas present for my 13 year old daughter and this experience has been disappointing to say the least. I’m down $500 and my daughter is still without a working phone. I’d steer clear of Frank Mobile and head to Mobile Guru instead. I’ve bought refurbished iPhones from Mobile Guru and have had no issues with them.
did have one small issue. rectified immediately.. product received in excellent condition. two apple watches and they look perfect. they saved me over $1200 by using frank mobile. have used them before for phones also. fantastic.
After doing a lot of phone research I settled on the iphone 15 Plus through Frank Mobile. I bought a 'Good' quality wondering if I was doing the right thing ( rather than 'prime' ) The phone arrived in record time. The battery condition is above 90% and only tiny - and I mean tiny marks. This is saving about $400 on the recent retail Black friday sales on a new phone. Superb value and excellent customer service when I had some questions.
So happy with my phone. And fast delivery. Highly recommend supporting frank mobile
I had ordered an iPhone 13 Pro Max around 3 months ago, the quality on arrival seemed fine, however recently I had gotten light water damage on it, of which I sent it back to get fixed as I paid for 2 year warranty. They declined, they sent the phone back WITH THE $80 SCREEN PROTECTOR MISSING. Keep in mind they didn't even open the phone, just sent me an image of the LCI. They also told me before I sent it in to erase the data on the icloud website, which I did to get it fixed and it turns out I don't even need to do that. So now I have lost all my important data for no reason whatsoever on my phone that I got repaired elsewhere for $300, and the phone repairer told and explained to me how I got scammed on this purchase due to half of the parts being NON GENUINE. WHICH PROBABLY EXPLAINS THE WATER DAMAGE? I am absolutely appalled by my experience with these guys, they have stolen my screen protector, time, and money on the purchase of the phone. I would very VERY strongly advise you do not go anywhere near this business as they had no sympathy whatsoever for the whole experience. $900+ out of pocket gone due to a crappy company. Thanks a lot.
Easy to choose the right product, easy ordering and quick delivery. Item received is as described.
Frank Mobile is an Australian retailer specializing in premium refurbished smartphones, primarily focusing on iPhones and select Samsung Galaxy models. The company offers a diverse selection of devices, including the latest models such as the iPhone 17 series and various Samsung Galaxy S and Note series. Each phone comes with a 12-month warranty and is unlocked, providing customers with flexibility and reassurance in their purchase. Targeting budget-conscious consumers and tech enthusiasts, Frank Mobile aims to provide high-quality smartphones at competitive prices, with savings of up to 60% compared to new devices. The company’s commitment to quality and customer satisfaction makes it a popular choice for those seeking reliable refurbished smartphones in Australia.
This profile hasn't been claimed by the business owner.
