Stripe
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I am a UAE business owner currently…
I am a UAE business owner currently facing a complete liquidity freeze due to a technical failure in Stripe’s verification logic, and the support from this multi-billion dollar company has been appalling. The Technical Issue: On Nov 17, I updated my payout bank details to 'National Bank of Abu Dhabi' (NBAD) as listed in Stripe’s own dropdown menu. However, as most in the UAE know, this bank merged to become 'First Abu Dhabi Bank' (FAB) years ago. Stripe’s outdated system failed to match the legacy name 'NBAD' with the actual global banking network 'FAB'. Instead of asking for clarification, the system instantly locked my payouts with an error stating 'Action Required: Deadline 18 Nov (Overdue)'—despite the fact that I received ZERO emails or notifications prior to this 'deadline.' The Support Failure: My dashboard is now locked, preventing me from uploading the bank statement that proves my ownership. No Live Support: There is no phone number or live chat for critical account lockouts. Auto-Closed Tickets: I submitted support tickets explaining this technical bug, and they were marked 'Closed' without any response or resolution. Ghosting: I am left waiting days for a reply while my business funds (over 8,000 AED) sit frozen. It is unacceptable that a financial infrastructure company handles business livelihoods with such poor, automated support. I am not a high-risk merchant; I am a victim of your database's inability to handle UAE bank mergers. To Stripe Support: Stop closing my tickets. Review the 'NBAD vs FAB' name match manually and unlock my document upload capability immediately. Account ID: acct_1RzFbRLYukeiDyb5