Dx Delivery
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Absolutely Disgraceful Service – Avoid DX at All Costs
I was expecting an extremely important delivery today – my passport – scheduled to arrive between 2pm and 4pm. I even took a half day off work just to stay home and make sure I didn’t miss it. At 4pm, I received a message saying the driver couldn’t make the delivery and left a card. No one had come to my door. No knock. No bell. No card left. I live in a flat, and I have CCTV cameras at home that clearly show no attempt was made during that time window. The driver simply never came. When I contacted DX via live chat, they casually told me to go to the depot to collect it. I was shocked. I explained I have a flight early tomorrow morning at 6am, and that the depot is 2.5 hours away from me — and I don’t have a car. I even asked them to contact the driver so I could meet him somewhere — they flatly refused. To make matters worse, I called the depot directly. The man who answered was rude, aggressive, and dismissive. He told me, “Listen to what I’m saying or I’ll hang up,” and repeated there were no other options – I’d have to collect it myself. No help. Just arrogance. I asked where the driver supposedly tried to deliver. The depot staff said “Nisa Local” — a random shop that could be anywhere and has nothing to do with my address. This is shocking carelessness. My home is a flat, not a corner shop. It’s like they didn’t even try. And to be clear: I didn’t choose DX Courier. This was arranged by VFS, the passport service. If I had any say, I would never have trusted DX with such an important document. This entire experience has been a nightmare. DX is the worst courier company I’ve ever dealt with. They don’t deliver, they lie about attempts, they’re rude, unhelpful, and take zero responsibility. I’m now at serious risk of missing my flight because of their incompetence. Avoid DX at all costs. If you care about your delivery reaching you on time, safely, and professionally — this is not the company for you. They should not be handling anything important.