FMG Repair Services
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Dire
Dire. Tesco Insurance selected FMG to repair my car. I booked a date for an assessor to call and then asked for that day to be changed as I was not available on the arranged date. They agreed to this change, did not come out on the rearranged date and then called me 3 times on the date first booked. I was then asked to bring the car in to their branch in Milton Keynes. It was assessed and pictures taken. The repair involved a new door. A week later I was asked if they could assess the damage. I said it had been assessed, so the details were not updated on their system? I booked the car in for the repair. A week later I contacted them and they had no record of the booking. So another date was booked. I called and asked how long it will take to repair. The first person said 1-2 weeks. The second said they cannot tell until they get the car in the branch. I raised a complaint. That was closed while they did an internal investigation. That has had no impact on the level of service I have received. I have called the branch and the call was not answered by customer services. Rang back and took the option for engineers and was answered in seconds by customer services. Two days ago, Monday 8th July, I received an update that the repair had been completed. Yesterday, 9th July, I heard nothing from FMG. Apparently the car was being quality checked and cleaned. Today, 10th July, I called and asked for the car to be returned. It would be returned by 4:00, 4:30 at the latest. I missed a call from a driver mid morning and so called the branch to say I was in all day. I called at 4:32 and was told that the drivers had called me this afternoon. I have no record of those calls. So my car is not being returned today. I could not take my autistic son to his therapist as I did not have a car. I need to drive to the railway station tomorrow at 6:30. So I have to incur costs and delays as FMG do not have systems that record events and staff who appear to lie to customers. Why am I writing this? Apparently, FMG will not respond. They will continue to receive business from Tesco.