The Knowledge Academy
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The promised course is not delivered - still waiting for the refund
What is going on with Knowledge Academy? They promised to deliver a TOGAF course at an agreed price. Once I paid, they told me they couldn’t provide the course and that I would be refunded. It has now been over two weeks, and I’m still waiting for my refund. During this time, my emails have gone unanswered. I had to call several times, and only managed to get through occasionally. On one call, I spoke with someone named Sam and asked to be connected with Alexandra R., the account manager who originally promised and sold me the course. Sam kept me waiting, saying Alexandra was busy but would reply to my email that evening. However, when I followed up by email the next day, Alexandra claimed she never received any call. This left me wondering—am I being scammed? Later, I received an email stating that I would be refunded around September 20th. Considering I paid on August 13th, that means waiting over a month to get my money back. With today’s instant payment methods, this delay feels unacceptable. As of now, I am still waiting for my refund. (I will definitely put another comment if we manage to settle this amicably).