The Knowledge Academy is a leading provider in the education and training sector, offering a wide array of courses and certifications to professionals and organizations worldwide. With an extensive online presence through its domain, www.theknowledgeacademy.com, the company specializes in delivering high-quality training solutions that cater to a diverse range of learning needs. From project management and IT certifications to leadership development and soft skills training, The Knowledge Academy aims to equip individuals and corporate teams with the skills required to excel in today's competitive market.
Serving a global clientele, The Knowledge Academy targets both individual learners seeking to advance their careers and businesses looking to enhance their team's capabilities. The company prides itself on its flexible learning options, which include self-paced online courses, virtual classrooms, and in-person workshops, making it accessible to learners regardless of their geographical location or schedule constraints. By focusing on professional development across various industries, The Knowledge Academy plays a pivotal role in helping its customers achieve their learning objectives and career goals.
The Knowledge Academy has a positive customer experience.
The Knowledge Academy receives a largely positive reception from its customers, with many praising the clear instructions and seamless processes throughout their training and exam experiences. Reviewers highlight the exceptional support provided by staff, noting that invigilators are friendly and create a calm environment during exams.
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The training sessions are described as engaging and well-structured, contributing to a positive learning atmosphere. However, some consumers express significant dissatisfaction, citing issues such as unfulfilled course promises and poor post-payment communication. Complaints about the perceived fraudulent nature of the website and delays in refunds also emerge. Despite these critical voices, the overall sentiment remains favorable, with many recommending the academy for its effective training and supportive staff.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.3
60
100%
—
● Medium
4.3 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 51 positive reviews
Helpful support16%
8 mentions
Customer service14%
7 mentions
Easy to use10%
5 mentions
Friendly staff8%
4 mentions
“Very friendly Invigilator who did not interrupt me during the exam and very helpful”
On “Helpful support” · Aug 29, 2025
Top complaintsof 9 negative reviews
Payment issues56%
5 mentions
Customer service22%
2 mentions
Delivery22%
2 mentions
Account issues22%
2 mentions
“This WEBSITE IS A FRAUDULENT WEBSITE”
On “Payment issues” · Aug 29, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
Overall rating and review count for this company and similar companies
I wanted to take a moment to sincerely Rupesh for the incredible training sessions conducted. Your depth of knowledge, engaging delivery, and patient guidance made a lasting impact. You not only simpl... See more
How can I access the courses I've enrolled in at The Knowledge Academy?
You can access your courses by logging into your account on www.theknowledgeacademy.com. For any issues with access, please contact our support team.
What is the refund policy for courses at The Knowledge Academy?
Our refund policy varies depending on the type of course and the circumstances of the request. Please visit our website or contact us directly for more specific information regarding refunds.
How do I know which course is right for me?
You can find detailed descriptions, prerequisites, and outcomes for all our courses on our website. For personalized advice, our course advisors are available to help you make the right choice.
Are there any discounts available for courses at The Knowledge Academy?
Yes, we offer various discounts throughout the year. Check our website or subscribe to our newsletter for the latest offers.
All 5 questions →Show fewer questions
What should I do if I have technical issues during an online course?
If you encounter any technical issues, please contact our technical support team immediately. They are available to assist you throughout your course.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I wanted to take a moment to sincerely Rupesh for the incredible training sessions conducted. Your depth of knowledge, engaging delivery, and patient guidance made a lasting impact. You not only simplified complex topics but also inspired us to think critically and apply what we learned with confidence.
Your dedication and enthusiasm were truly motivating, and it’s clear that you put genuine effort into making each session valuable and interactive. I am grateful for the time and energy you invested in my growth.
Looking forward to more insightful sessions ahead. Thank you once again for being such a fantastic trainer!
Before I submit the final review, I need to call attention to a serious issue. It is imperative that the support team significantly improve their service standards. During the session, I was not receiving messages as expected, which disrupted the flow and effectiveness of the experience. If it weren’t for Geetha ji stepping in to assist, the situation would have been far more difficult to manage.
This kind of lapse is unacceptable, and I strongly urge the team to take immediate steps to address and rectify these shortcomings.
Regards
Avnish Sharma
training session 22-24th and 30-31st August 2025
I did the AgilePM Pratictioner exam and the whole experience with The Knowledge Academy, since from the course until the exam was phenomenal! I do recommend them!
Kush delivered a truly smooth and hassle-free experience, handling everything with efficiency and care. He didn’t just meet expectations—he exceeded them by offering thoughtful advice and guidance across all the courses. His proactive attitude and strong sense of responsibility made a real difference.
This WEBSITE IS A FRAUDULENT WEBSITE.
Do not pay them, they will keep calling and sending emails before you pay them. but immediately after paying they will completely stop responding to you.
All the positive reviews all fake done by them to deceive people.
Please take note everyone!
I promise them I will continue to do these reviews till they are out of this webspace
FRUAD ALERT EVERYONE!!!!
I am extremely disappointed with the experience I had with The Knowledge Academy during the Agile Project Management – Foundation training that I enrolled in, scheduled for 26th – 28th August 2025.
When I signed up, the course was advertised and confirmed as a 3-day programme. However, during the training, we were suddenly informed by the trainer that the course had been shortened to 2 days due to the Monday bank holiday. This explanation was completely unacceptable. Bank holidays are well known in advance, and any competent scheduling or planning team should have factored this in when setting the course dates.
I had links provided for sessions running Tuesday to Thursday, yet by Thursday the group had already moved on to the Practitioner level – which was irrelevant to me as I was only enrolled in the Foundation course. This meant that I effectively lost one full day of teaching and learning. As a direct result, my preparation for the exam has been compromised, leaving me to study on my own to make up for the missed content.
To make matters worse, when I raised this with customer service, the response I received was blunt and dismissive. I was told that the course had been delivered within 2 days, and therefore nothing further would be done. This is wholly unprofessional. I paid for a 3-day course as advertised, yet only received 2 days, with no compensation or resolution offered.
This practice feels highly misleading and borders on false advertising. The course is being promoted as a 3-day programme, but in reality, participants are given less. If this is standard practice, then The Knowledge Academy is clearly misrepresenting its services. This is a valid reason to escalate the matter to the Advertising Standards Authority (ASA), as consumers are not receiving what they are promised.
The only positive aspect was the trainer, Kay, who was knowledgeable and supportive. Unfortunately, even with a good trainer, the rushed delivery and reduced timeframe meant the value of the course was severely diminished.
Overall, my experience was extremely unprofessional, misleading, and disappointing. I would strongly advise others to be cautious when booking courses with The Knowledge Academy, as what is advertised may not be what you actually receive.
The promised course is not delivered - still waiting for the refund
What is going on with Knowledge Academy? They promised to deliver a TOGAF course at an agreed price. Once I paid, they told me they couldn’t provide the course and that I would be refunded. It has now been over two weeks, and I’m still waiting for my refund.
During this time, my emails have gone unanswered. I had to call several times, and only managed to get through occasionally. On one call, I spoke with someone named Sam and asked to be connected with Alexandra R., the account manager who originally promised and sold me the course. Sam kept me waiting, saying Alexandra was busy but would reply to my email that evening. However, when I followed up by email the next day, Alexandra claimed she never received any call. This left me wondering—am I being scammed?
Later, I received an email stating that I would be refunded around September 20th. Considering I paid on August 13th, that means waiting over a month to get my money back. With today’s instant payment methods, this delay feels unacceptable.
As of now, I am still waiting for my refund. (I will definitely put another comment if we manage to settle this amicably).
I've just taken Ashish Ahuja's Product Management course. He's an excellent trainer - tailoring the course to the interests, abilities and prior knowledge of all of the participants.
The course itself was extensive and covered everything I wanted to know.
Ashish peppered the day with lots of relevant real-world examples, as well as engaging exercises.
The Knowledge Academy is a leading provider in the education and training sector, offering a wide array of courses and certifications to professionals and organizations worldwide. With an extensive online presence through its domain, www.theknowledgeacademy.com, the company specializes in delivering high-quality training solutions that cater to a diverse range of learning needs. From project management and IT certifications to leadership development and soft skills training, The Knowledge Academy aims to equip individuals and corporate teams with the skills required to excel in today's competitive market.
Serving a global clientele, The Knowledge Academy targets both individual learners seeking to advance their careers and businesses looking to enhance their team's capabilities. The company prides itself on its flexible learning options, which include self-paced online courses, virtual classrooms, and in-person workshops, making it accessible to learners regardless of their geographical location or schedule constraints. By focusing on professional development across various industries, The Knowledge Academy plays a pivotal role in helping its customers achieve their learning objectives and career goals.
