StubHub IE
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I received fake tickets and won’t get a refund.
I purchased tickets for a sporting event upcoming month through StubHub International. Quickly I noticed that my bought tickets weren’t valid, resold multiple times (through other sites) and my seats didn’t “disappear” after purchasing said tickets on StubHub International. Trust me, I didn’t jump to conclusions and did my due diligent research. After reaching StubHub about this matter, they keep denying the invalidity of the tickets, because “of their FanProtect Guarantee”, which means nothing. I sent proof, and they informed me that I broke their terms of service because of my research (which is not true at all). Quickly they rectify their wrong statement of breaking their TOS, but would not issue my refund because “the tickets are valid”. Though, I am “free to sell the tickets through StubHub” if I don’t want them. So not only did they not issue me a refund for their tickets which are invalid, they advised me to sell the tickets to another poor customer. TL:DR: Their FanProtect Guarantee doesn’t mean anything, and they won’t help you when you purchase invalid/fake/scammed tickets through their service. They will actively cope out of any way to take responsibility for not delivering their end of the agreement. Edit 24-03-2025: I’ve been contacted by (at last capable) StubHub IE employees, and have taken my matter seriously and seems helpful to resolve my issue. Though, it remains that my experience has already been somewhat soured based on my initial contact with their customer service, and the wrong instructions of the first contact landed me in a stressful situation. I appreciate the contact from StubHub IE, but this proves that they only take you seriously AFTER you write a negative review of their services, and not when you contact them yourself. They also offered me a “discount code” for their service since they were sure “I’d use StubHub International in the future”. While I do appreciate the sentiment, saying that I’ll surely use their services after this whole debacle comes over across tone deaf. They’ve also contacted me multiple times to change my review to “4 or 5” stars since they’ve “resolved my issue”. Note: My issue was not completely resolved, but found a middle way. I do agree that they’ve been helpful after my initial Trustpilot review, but the first customer agent at StubHub IE give me instructions that shouldn’t have been given. Asking me to give them 4-5 stars after a stressful process in which I lost hundreds of euros (which is what happened), rubs me still the wrong way. I do appreciate their apology.
