StubHub is a leading online platform specializing in the buying and selling of tickets for a wide range of live events, including sports matches, concerts, theater performances, and musicals. With a focus on providing a user-friendly experience, StubHub allows customers to easily access tickets for popular events featuring renowned artists and performers. The platform caters to a diverse audience, from sports enthusiasts to music lovers, ensuring that there is something for everyone. With its extensive selection of events, StubHub enables users to discover and purchase tickets for both local and international performances. The company also offers features such as exclusive updates and promotional offers, enhancing the customer experience. By connecting buyers and sellers in the events and entertainment sector, StubHub serves as a valuable resource for anyone looking to attend live events and enjoy memorable experiences.
StubHub receives overwhelmingly negative feedback, with many reviewers expressing frustration over ticket issues and poor customer service. A significant number of consumers report being scammed or receiving invalid tickets, leading to denied entry at concerts and events.
Complaints about misleading pricing and exorbitant fees are common, with some customers feeling cheated out of their money. Despite these issues, a small percentage of users share positive experiences, highlighting successful ticket purchases for concerts like Shawn Mendes and Billie Eilish, where they received their tickets promptly and enjoyed the events. However, the overall sentiment is dominated by dissatisfaction, as many people describe their experiences as stressful and disappointing. StubHub struggles to maintain a positive reputation amidst a sea of complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 60 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 4 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 4 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 2.3 | 3 |
| Feb 25 | 1.8 | 4 |
| Mar 25 | 1.9 | 9 |
| Apr 25 | 2.1 | 10 |
| May 25 | 2.3 | 6 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.6 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I didn't know Studhub and i was hesitating to buy tickets from there”
“Total rip off”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | 2.2 out of 5 (poor) | +36% | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 999 |
Bottom line: Stubhub is #4 of 5 on overall rating in this group. On service, Dream Car Giveaways scores higher (5.0 vs 1.3).
60 reviews of Stubhub. Filter by what matters to you.
Over a year ago
They belong in jail. They have obvious evidence a ticket was not transferred, but refuse to issue a refund. They are thieves and will have charges pressed against them. I will also be seeking a lawyer... See more
Over a year ago
I got my ticket to Shawn Mendes concert in Amsterdam a month ahead. I was a little nervous because I had read some bad comments about stubhub, and they told me that I was going to get my ticket on th... See more
Over a year ago
Buyer bought a ticket, told Stubhub it was fake (it was real) Stubhub didn’t pay me, then without authorization charged me for the amount of money I was supposed to be paid
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
They belong in jail. They have obvious evidence a ticket was not transferred, but refuse to issue a refund. They are thieves and will have charges pressed against them. I will also be seeking a lawyer who will happily sue on contingency. Perhaps everyone could get together here and file a class-action. It appears like the law-firm of Tycko & Zavareei is having success dealing with the evils of StubHub. They only do class-action though.
I got my ticket to Shawn Mendes concert in Amsterdam a month ahead. I was a little nervous because I had read some bad comments about stubhub, and they told me that I was going to get my ticket on the same day as the concert. But I got it a week before 🙂 Everything worked just fine for me!
Buyer bought a ticket, told Stubhub it was fake (it was real) Stubhub didn’t pay me, then without authorization charged me for the amount of money I was supposed to be paid
I was reeled in by this shady vendor to purchase a concert ticket at a literally too good to be true price and suffered the consequence of my ignorance. Despite spending hours on the phone jumping through confusing hoops by not just Stubhub, but two other conspirator vendors (while also having to deal with the laborious hassles in creating a new account with each) so a scannable coded ticket could be downloaded to gain valid entry to the concert, the countless attempts, even though aided by the diligent efforts of knowledgeable venue staff - were all to no avail. I had no choice but to purchase a general admission ticket from the venue box office to attend. The intentional utter failure to follow through regardless of implied guarantee, has lessened my faith in humanity. Of course, contacting the shisters to request a deserved refund ended up an unworthy challenge in being denied reimbursement of credit to my PayPal account, to which a grievance was filed. Think you’re saving money purchasing event tickets through Stubhub? Think again.
Stubhub are a complete disgrace. Tickets for tpain were invalidated last minute. No replacement ticket. Made me walk 40 minutes back home in an utter rage. Utter trash
I tried to buy 2 tickets to Valery Meladze’s concert in Tampa. The StubHub listing clearly showed $329 including fees with a note: “2 tickets together.” I assumed — like any normal person — that $329 was the total for both tickets. But when I paid, the system charged me $658 — double the advertised price. I immediately called support. The agent admitted it looked like a mistake and told me to wait on the line for 10 minutes… then disconnected me and never called back. This feels like deceptive advertising and terrible customer service. I have screenshots and will be filing a dispute with my bank if this isn’t resolved soon. Be very careful when buying from StubHub — the final price might not be what you expected.
If I could give NEGATIVE STARS I would. The WORST nightmare getting my tickets, NEVER USE THIS SERVICE
Brought tickets for right infront of the stage and 2 hours before the show they emailed us offer us way back from where our seats where supposed to be , got them 4 months ago and they screw you over right before the show never again will I use this shitty site
I wish I could give zero stars. I bought a parking pass for $110 for The Stray Kids concert, almost $40 in fees!!! Then when it came time for me to use the parking pass, it could not be located and chat help was useless. Then when I went to ask for a refund for a parking pass that was never located and never used, they “understand my inconvenience, and frustration and apologize, but they are unable to assist me.” I even asked to speak to a manager, no manager to speak with!?! This is a terrible way to do business. I won’t ever shop with you again! Customers beware. P.S. I never really write bad reviews, but I want people to beware of Stubhub!
If I could give minus stars, I would do that! Do not buy here your ticket! First of all they charge you 80 dollars fee! It means the price you see first, it's not a total amount! Your credit card will be charged the ticket fee plus 80 dollars more! I did not receive a ticket! I purchased ticket for Dua Lipa 10 days before the concert. I read the reviews but I did not believed them. But know I know that this company is a fraud and scam! They sent me an email that I get the ticket the day of concert. First they said that due to the inlog problems of the seller, I have to log in to the seller ticketmaster account. I tried for many times. I couldn't log in. I called them and emailed them. Their AI assistant kept me busy for half a day. It was 2 hours before the concert began, finally they said we send you replacement ticket and I have to accept the ticket. I did accept the ticket through email and then I got an error message on ticketmaster site that there is no ticket. I made screen shut and send it to them but the AI email sent me messages that I have to accept ticket and the same email over and over. They I called them and told them that I need to know do I get a ticket or not because I have to drive to the concert. They said yes! This ticket is ok and should work! I sait but It's not. I drove to the concert location. When I arrived called them again. The Dua Lipa concert was 40 minutes busy, I was standing there outside still talking to a customer servicewho told me please wait patiently 5 minutes. Your case is escalated. This is a technical problem. We will solve it. I told her the concert is half gone and you asking me wait and be patient till we solve the technical problem. After a while she said, We give you refund. Your ticket is protected! You will receive an refund email in 5 minutes and your refund will be in 7 to 8 days. So that was a terrible experience! But the frustration is not finished yet. I was waiting for the refund email which I still did not receive. Now 8 days later. I have sent them 10 emails to get the refund email. Their AI assistance comes everything with different answers. Like plase choose your replacement ticket with a list of concerts in other contries like USA. I live in Amsterdam. I wrote them again, I do not want replacement ticket. Refund please. Not they come with an email. We are investigating your case. You don't believe but I spent so much time to call them and sent them like 30 email and spending like 3 hours withe their AI assistant. Still no ticket, no refund. Stubhub are scams, thievs, stress makersmakers! Do not fall for this because some revieuws are ok. They sell one ticket to many people. One get lucky and 100 loosing their money, time and joy!
Unbelievable. " your tickets will be available on game day, you are protected by our fan protection guarantee" GREAT I got my $80 back BUT I AM OUT THOUSANDS IN HOTEL AND AIR COSTS. Game sold out ! Zero tickets available . AVOID USE TICKETMASTER!!!
I didn't know Studhub and i was hesitating to buy tickets from there... that even more after i wrote bad comments... but i thought am gonna try... for me the site looked professional... i bought 2 tickets for the concert for Nelly for the price of 1! ... and yes didn't had any problem to go in! When you received the mail of confirmation and you don t see your tickets... don t panic... possible you were login as a guest... than you need to log out and log back in with the accescode they gave you in the email! Hope this will helps people if they dln t find their tickets!
They are theives. Kept $270 from me selling my tickets. Don't list with them.
Stubhub almost ruined my Mothers Day Gift to Bob Dylan.They sold VIP parking with the tickets. The parking lot was 30 mins away from the show no shuttle. Also the parking at the venue was free. Called customer service they said it was my fault. order # 561603100
Bought tickets on StubHub. On the day of my event I tried to use the tickets. Venue told me someone already used them. I tried calling stub hub, they never answer their phones. The concert was starting in just a few minutes so I tried using their virtual assistant. It was no help. So I just bought a new set of tickets. When I called for my refund they said ‘’too bad, you should have called the day of” I said I did, but nobody would answer their phone. ‘’They said No refund” Basically they said I had to miss the concert, sit in the parking lot for hours on hold if I wanted a refund. There’s thousands of complaints on TikTok, BBB, YouTube, ect on them literally scamming people and stealing their money. And if you call you’ll be on hold for hours and sent to a call center in India where they do zero to help you. Complete fraud and theft.
Kaarten voor het uitverkochte concert van Billie Eilish gekocht, en super verlopen! Dat de kaartjes iets duurder waren dan via Ticketmaster neem ik voor lief. Bij mijn volgende concert neem ik zeker een kijkje op Stubhub!
Bought tickets for the snooker in Sheffield. Tickets were available to download instantly and got into the venue without a problem.
3 tickets gekocht voor Real Bilbao , totaal van 1400 euro , tickets die toe gestuurd werden kosten slechts 76 euro per persoon , serieus teveel betaald , tickets aan ingang werkten wel , belevenis Bernabeu stadion was wel leuk , voor één keer dan wel
Tickets to an NBA game were not delivered via email until 11 minutes before the game. 15 minutes prior they told me I could receive a refund and then took that back. I’ve been on hold for 20 minutes trying to speak with a manager. They are more concerned about the seller than the customer. We also paid a premium for the tickets. We will not be buying through Stubhub again.
StubHub is a leading online platform specializing in the buying and selling of tickets for a wide range of live events, including sports matches, concerts, theater performances, and musicals. With a focus on providing a user-friendly experience, StubHub allows customers to easily access tickets for popular events featuring renowned artists and performers. The platform caters to a diverse audience, from sports enthusiasts to music lovers, ensuring that there is something for everyone. With its extensive selection of events, StubHub enables users to discover and purchase tickets for both local and international performances. The company also offers features such as exclusive updates and promotional offers, enhancing the customer experience. By connecting buyers and sellers in the events and entertainment sector, StubHub serves as a valuable resource for anyone looking to attend live events and enjoy memorable experiences.
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