The Knowledge Academy
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Extremely disappointed!
I am extremely disappointed with the experience I had with The Knowledge Academy during the Agile Project Management – Foundation training that I enrolled in, scheduled for 26th – 28th August 2025. When I signed up, the course was advertised and confirmed as a 3-day programme. However, during the training, we were suddenly informed by the trainer that the course had been shortened to 2 days due to the Monday bank holiday. This explanation was completely unacceptable. Bank holidays are well known in advance, and any competent scheduling or planning team should have factored this in when setting the course dates. I had links provided for sessions running Tuesday to Thursday, yet by Thursday the group had already moved on to the Practitioner level – which was irrelevant to me as I was only enrolled in the Foundation course. This meant that I effectively lost one full day of teaching and learning. As a direct result, my preparation for the exam has been compromised, leaving me to study on my own to make up for the missed content. To make matters worse, when I raised this with customer service, the response I received was blunt and dismissive. I was told that the course had been delivered within 2 days, and therefore nothing further would be done. This is wholly unprofessional. I paid for a 3-day course as advertised, yet only received 2 days, with no compensation or resolution offered. This practice feels highly misleading and borders on false advertising. The course is being promoted as a 3-day programme, but in reality, participants are given less. If this is standard practice, then The Knowledge Academy is clearly misrepresenting its services. This is a valid reason to escalate the matter to the Advertising Standards Authority (ASA), as consumers are not receiving what they are promised. The only positive aspect was the trainer, Kay, who was knowledgeable and supportive. Unfortunately, even with a good trainer, the rushed delivery and reduced timeframe meant the value of the course was severely diminished. Overall, my experience was extremely unprofessional, misleading, and disappointing. I would strongly advise others to be cautious when booking courses with The Knowledge Academy, as what is advertised may not be what you actually receive.