Musely
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A lawsuit just waiting to happen
This is the second time this has happened to me, which is unacceptable. It should be illegal to be able to advertise a certain formula. Select that Formula, pay for the formula, but then have the Dermatologist select something else for you and still be charged without being told there was a change. It’s not the change I’m upset about it’s that they are sneaky about it and charge you first. So then when you want to cancel (do to the formula you chose was not given) you either can’t because it’s “too late” or you may get a refund if you are super fast (this time around I was) but your still charged the $20 doctor fee, despite having other treatments through musley - so each treatment seems to have a separate $20 charge. It screams future lawsuit. I’m not upset the doctor preferred another formula, what I’m upset with is that they don’t tell you and give you a chance to either cancel or question the change.