Musely
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Disappointing
I should have done more research and read reviews. This is pricey, so I thought it over for a month or so before committing. I ordered the Spot Cream and anti-aging cream. The total seemed higher than I thought it would be, but I didn’t double-check and I should have. Somewhere amidst the questionnaires and ordering, the Spot Cream got changed to the Spot Peel, which costs a good bit more. Once I discovered the discrepancy, and went round and round on the app looking for a way to contact them regarding the appropriate issue, they tell me to just go back on the app and change what my REFILL will be and pay 10$ more for a “doctor visit” fee which is just another few multiple choice questions. Huh??? So I told them I was uncomfortable with the way their program works, and I want to just cancel and return the product once I receive it. Well, wouldn’t you know, the more expensive Peel had already shipped. I was told it couldn’t be cancelled and they can’t accept returned “prescription strength medications”. I was told I’d be refunded for the less expensive cream bc it hadn’t yet shipped. I feel like they hide behind this Dr/ prescription facade and can use it for a myriad of issues to be resolved in their favor. It certainly seems to work out that way. The app is not easy to navigate, you get lots of computer generated emails and texts and the customer service just repeats the same things over and over again, like they aren’t even listening to you. I expect to get one of those generated responses to this review, exactly like the responses to the other bad reviews. Very impersonal for a company claiming to customize a personal plan for each customer. I should’ve read the bad reviews and informed myself better. Disappointed big time. UPDATE (1/18/24): I received my “refund” for the cream that hadn’t yet shipped, but guess what. Yep, they took the “doctor visit fee” out of it instead of applying it to the Peel I didn’t want but had to accept. The Spot Peel, in case anybody doesn’t know, is not even half an ounce. It is .4 oz, a one-time use for 98$!! I took a photo next to a quarter for comparison, but there is nowhere to attach the photo to my review. This company is a ripoff. I should’ve trusted my instincts in the first place. Like they say, doubt is God’s way of saying no.