Enphase Energy
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Used chat support for a gateway reporting issue
I used the Enphase chat facility to get assistance with my Enphase gateway not reporting after following the process on their website and having no success. After all the usual questions from support, their only offering was that I needed to install a new Wifi access point near the gateway to improve the wifi signal. After I insisted this was not a Wifi issue they suggested I reboot the Enphase gateway which fixed the issue. I would have expected that suggestion long before they insist I unnecessarily upgrade my working network…..