Enphase Energy is a global energy management technology company that specializes in providing solar generation and energy storage solutions for both residential and commercial customers. The company manufactures advanced solar microinverters, energy storage systems, and web-based monitoring tools that enable users to harness solar power effectively. Enphase's products, including the IQ8 Series microinverters and IQ Battery systems, are designed to optimize energy usage, promote energy independence, and enhance overall energy efficiency. Targeting homeowners, installers, and commercial enterprises, Enphase Energy offers a comprehensive suite of innovative solutions that support solar power generation and storage. The company's focus on advanced technology and user-friendly products allows customers to make, use, save, and sell their own power, contributing to a sustainable energy future. With manufacturing facilities in the United States, Enphase Energy is committed to delivering high-quality, reliable energy solutions to meet the growing demand for renewable energy technologies.
Enphase Energy receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the quality of the Enphase systems, particularly the microinverters and software management, highlighting effective support when issues arise.
Positive feedback often mentions the knowledgeable staff and prompt assistance, with some users expressing satisfaction with the overall performance of their solar products. However, a substantial number of complaints focus on poor customer service and frustrating contractual issues, including difficulties with system ownership transfers and inadequate maintenance support. Customers report feeling let down by the company's responsiveness, especially when dealing with system failures or warranty claims.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 228 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.4 | 7 |
| Sep 24 | 2.8 | 4 |
| Oct 24 | 1.3 | 6 |
| Nov 24 | 2.2 | 5 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 1.2 | 5 |
| Feb 25 | 3.3 | 7 |
| Mar 25 | 4.1 | 37 |
| Apr 25 | 3.4 | 14 |
| May 25 | 2.9 | 18 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.2 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 228 most recent reviews.
“Na een nieuw modem weigerde de gateway verbinding te maken met de app”
“Terrible company with even worse customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +103% | 228 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 |
Bottom line: Enphase Energy is #5 of 5 on overall rating in this group. On website & app, Smart Energy scores higher (4.6 vs 2.5).
228 reviews of Enphase Energy. Filter by what matters to you.
Over a year ago
Bonjour, j'ai acheté un bien équipé de panneaux et groupe "enphase", pour avoir l'appli je remplis toutes les demandes et à la fin on me demande un règlement de 149 € pour le changement de propriétair... See more
Over a year ago
Terrible company with even worse customer service. They won't uphold any end of their contract, won't assist with monitoring or maintenance in any way (though you paid for it in your contract) and wil... See more
Over a year ago
This system has been a mixed bag. After a few months and some creative supplements to it I've decided to raise my rating to 4 star. My system has enphase microinverters, combiner, system controller, a... See more
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 54% are 1–2★.
Bonjour, j'ai acheté un bien équipé de panneaux et groupe "enphase", pour avoir l'appli je remplis toutes les demandes et à la fin on me demande un règlement de 149 € pour le changement de propriétaire, c'est lamentable, n'y aurait il pas une autre appli afin de suivre ça conso? Sans remettre la main à la poche! Cordialement
Terrible company with even worse customer service. They won't uphold any end of their contract, won't assist with monitoring or maintenance in any way (though you paid for it in your contract) and will jsut tell you to hire someone else, who also won't be able to fix anything and just take your money for no results. THIS COMPANY IS A SCAM AND A WASTE OF MONEY. THEIR CONTRACT IS USELESS AND SO ARE THEIR INSTALLERS AND EQUIPMENT. 25 yr system didnt even last 6 yrs and they won't do anything at all about it. Jsut hold their hands up and say "so sorry" in indian accent because none of them are american. And now they are scamming folks more by selling a maintenance and monitoring package, on top of the contract that included those things. They won't be able to enforce that either, they just want to rip you off for some more money. YOU fell for the first contract lie, why not another? America is dead, this is corporate slavery
This system has been a mixed bag. After a few months and some creative supplements to it I've decided to raise my rating to 4 star. My system has enphase microinverters, combiner, system controller, and most importantly for this review the 5P model batteries. My system is almost entirely off grid which apparently is what caused my initial problems. The battery's software caused a nightmare of an error where my whole house would lose power about 20 times a day. The problem still isnt completely resolved. 2 weeks ago i would have recommended not using the 5P batteries at all. I now see that for 240v appliances the 5P batteries are the best available option. However I am having success with supplementing the system with cheaper golf cart batteries on 120v appliances. So far, the self-installed supplemental cheapo batteries have made the difference in pushing the overall system into consistent function without finishing off my bank account like even 1 more 5P installed would have.
J'ai fait confiance à Enphase à plusieurs reprises, je dispose de panneaux solaires et d'une borne de recharge IQ EV Charger 4990. Cette borne me pose de nombreux problèmes avec absence de charge programmée et/ou défaillance lors de la charge par excédent solaire (pourtant vendue pour ces 2 attraits) et le SAV m'a clairement pris pour un c.. en me disant que je ne "branchais pas ma voiture donc que c'était normal que ça ne charge pas". Ceci étant la note de résolution, je n'ai plus de réponse à mes nombreuses relances de bug preuves à l'appui. Quand on appelle, on est d'ailleurs obligé de faire découvrir le produit au technicien en ligne qui ne sait même pas que la borne peut charger de plusieurs façon selon une programmation. Notez également que vous passez 30 minutes au téléphone à tout expliquer, qu'on vous dit qu'on ouvre un ticket parce qu'on ne sait pas quoi faire, et qu'une fois le ticket ouvert, on vous redemande toutes les informations parce que visiblement rien n'a été pris en compte lors de l'appel. L'installateur est lui aussi dépité de cette situation. Un conseil, ne prenez pas cette borne chez Enphase, que des problèmes et aucune solution proposée, vu le prix, c'est inacceptable !!
If I could give them a 0-star, I would. Worst company I have ever had to deal with. Bought a home with their solar panels already installed, it's been 7 months and they have not transferred it to my name, and it has not been working since I bought the house Worst customer service, no one speaks good English they will give you the run around for what ever you need and dont expect any money back if you payed them you lost it so please take my experience and go with a diffence company
Door een glasvezel breuk buiten mijn woning, zat ik ruim een week zonder internet. Van Enphase kreeg ik een bericht om een bepaalde actie uit te voeren. Omdat ik wat twijfels had, heb ik een deskundige aan de telefoon gehad. Deze heeft alles perfect uitgelegd en ik ben erg tevreden over dit contact.
Snelle en duidelijke antwoord gekregen. Deskundig personeel.
gateway lasts about 5or 6 years. So even though there's longer warranty on micro converts (and they will install a lot of them), those warranties are useless as soon as the gateway goes bad. So plan on buying a new gateway (approx $500) every 6 years.
Er werd beloofd dat mijn systeem gemonitord zou worden en ik er geen omkijken naar zou hebben. Nu is er vorig jaar een onverklaarbare storing geweest volgens Enphase het enige nadeel ik mag even 600 extra betalen aan elektriciteit. Dank je wel Enphase voor jullie klantvriendelijkheid (niet dus)
EXCELLENT EQUIPEMENT La societe Emphase propose un logiciel de gestion performant et une assistance efficace en cas de besoin
Na een nieuw modem weigerde de gateway verbinding te maken met de app. Na diverse verschillende pogingen, kreeg ik van mijn Enphase-behandelaar, de volgende dag, een stap-voor-stap, in Word uitgewerkte, 'workaround', waarna het systeem uiteindelijk weer verbinding kreeg. Hij had zich echt vastgebeten in het probleem om het voor mij op te lossen. De vermoedelijke bug ging hij intern mee verder. Echt top service!
Zeer goede ervaring met Enphase Support betreft hun producten. Had een storing in mijn zonnepanelen, na een belletje was het snel opgelost, zeer tevreden over deze bedrijf, echt een aanrader. Bedank voor jullie support.
Had een onverwacht probleem met verbinding gateway van mijn thuis batterij van Enphase. . Ondersteuning en hulp door Enphase snel op internet gevonden en uitstekend geholpen door geduldige helpdesk. Ondanks dat ik bijna digibeet ben, Problem solved en ik kan weer verder. Prima service. Aangenaam verrast. Thx!
J’ai choisi en phase pour sa notoriété et pas le prix. Très déçu du SAV et un conseil : pas de panne le week-end, il ne parle pas français. Ne faites pas comme moi, posez des questions et surtout sur le SAV. Choisir un fournisseur français 🇫🇷
👋 La passerelle est tombé en panne Le technicien qui intervient m'a fait signé un devis et hop plus de nouvelles Donc J'ai racheté une passerelle et pour la connecter au serveur j'ai fais appel à la hot line qui a répondu à toutes mes attentes Rien de plus simple Je recommande fortement
De service is geweldig. Ze doen er alles aan om problemen op te lossen. Ook denken ze mee naar toekomstige oplossingen. De mensen die ik telefonisch heb gesproken waren goed onderlegd en service gericht.
Great solid performance. I won’t go anywhere else. My brother in US installed their product in his house and it’s great. Please come to New zealand or Australia. I will be the first one who will be using your services. Thanks.
Compleet Enphase systeem aangeschaft (42 IQ7+ micro omvormers, 4x Flexphase 5P batterijen, de nieuwe IQ system controller en de nieuwe EV lader 2 van Enphase; mega-investering; completer wordt het niet). Installatie door installateur keurig netjes verlopen. Alleen er blijkt een storing in een relais van de IQ systemcontroller te zitten die de lokale installateur niet opgelost krijgt. Service monteurs Enphase kunnen pas na bijna 2 weken langs komen. Willen ook geen nieuwe IQ systemcontroller leveren aan de installateur maar eerst zelf diagnose komen stellen. Al die tijd zit ik zonder zonnestroom met dit megadure systeem. Vind het schandalig dat voor een dergelijke grote en complete investering je zo lang moet wachten. Temeer omdat het splinternieuwe producten betreft (IQ system controller, EV lader en Flexphasenatterij) die nog maar net in Nederland beschikbaar zijn. Hele slechte reclame….. Past echt niet bij een groot bedrijf dat pretendeert zulke goede spullen te verkopen!!! UPDATE 1/7/2025 Vandaag storingsmonteur van Enphase thuis gehad. Het probleem bleek niet in de IQ system controller te zitten maar in het feit dat deze alleen werkt in een “rechtsdraaiend veld” en in de meterkast zat een “linksdraaiend veld”. Dit is door de lokale installateur direct aangepast waarna alle ontstane fouten uit het systeemgeheugen zijn verwijderd. Inmiddels draait het systeem. Ik pas mijn waardering aan naar 4 sterren (voor de vakkundigheid van de monteur. Niet 5 omdat ik de wachttijd van 2 weken voor de aftersales van een dergelijk systeem alsnog te lang vind, onafhankelijk wiens verantwoordelijkheid)
Le système Enphase devient de plus en plus opaque. Des options de base, comme le réglage du seuil d’arrêt de la batterie, ne sont toujours pas accessibles. J’ai de sérieux doutes quant à la fiabilité des batteries et leur fonctionnement. Apres le service après-vente reste disponible et Réactif.
They techs on the phone are bullies. When they don't have the right answer, they try to force an owner to pay for a service where the warranty stated that replacement or repair was free. I have high praise for Miguel Leon the field tech. He is honest, reliable and professional. He let me know that the system was old, made a CT upgrade and let me know that the inverters could not be reached to be replaced. It was time to update the system. All this information was as the warranty stated. Repair or Replace for free.
Enphase Energy is a global energy management technology company that specializes in providing solar generation and energy storage solutions for both residential and commercial customers. The company manufactures advanced solar microinverters, energy storage systems, and web-based monitoring tools that enable users to harness solar power effectively. Enphase's products, including the IQ8 Series microinverters and IQ Battery systems, are designed to optimize energy usage, promote energy independence, and enhance overall energy efficiency. Targeting homeowners, installers, and commercial enterprises, Enphase Energy offers a comprehensive suite of innovative solutions that support solar power generation and storage. The company's focus on advanced technology and user-friendly products allows customers to make, use, save, and sell their own power, contributing to a sustainable energy future. With manufacturing facilities in the United States, Enphase Energy is committed to delivering high-quality, reliable energy solutions to meet the growing demand for renewable energy technologies.
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