Dx Delivery
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The courier has failed to deliver my…
The courier has failed to deliver my parcel three times. I've been home each time and they do not ring the doorbell or call. I have watched the tracking just to see them drive up to my apartment building and instantly hit 'unable to deliver' and drive off. The only customer service option available is over chat and all they can do is rebook or return to sender. They refuse to contact the driver to ask them to return to the address. It's incredibly unhelpful. They don't want to ask the driver to return to an address as they are on a tight schedule, however they're more than happy for me to waste my time waiting for them to 'attempt' delivery multiple times.