U-Save Car & Truck Rental
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Told one thing and experienced something else
Rented for 4 days Loas Angeles CA First the positive: Was a new Toyota Corolla and car was great on gas and everything. The problem: When arriving they had my pre-paid confirmation and would not accept my pre-paid insurance but did accept that I had coverage through USAA. I do not have a credit card, do not usually need it, and had to use debit for the security hold and was told there was an extra fee and it would be $300 hold and was ok with that. The paper work had nothing about the hold amount and it turned out they placed a $1,000 hold. Called them and got to talk to the manager on the second attempt, also the person who rented us the car, and he claimed he never said $300 and even would show us a video which was of course not possible. I filed a claim with my bank to cover us and when we returned the car we did get the $1,000 refund the following day. Will not rent with them again as I only deal with people who are upfront with me. If I was told $1,000 I could make an informed decision at that time.