Michael Bedford

Nov 13, 2024

Excellent assistance from the travel advisor made everything so much easier

I had chosen a holiday from the Kenwood travel web site but had a query before booking. I tried to phone but it was reasonably late in the evening and I was obviously in a call queue. I gave up after a while. I was very pleasantly surprised to receive a call back later in the evening (not requested). My query was solved that evening and a better option was provided saving a few pounds on the deal. The travel advisor assigned to me was extremely pleasant and helpful. Email options were immediately sent over and my booking was saved until I decided how to proceed the next day. I then requested that the travel advisor make the booking on my behalf. This was almost immediate and with an added benefit that the hotel were advised that it would be my birthday whilst there. Which I thought was a nice touch. I would definitely recommend Kenwood Travel and I will be using them again in the future. Mike B