Kraken
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KRAKEN STOLE MY MONEY AND MADE ME HOMELESS
Over 2 weeks ago I withdrew 20 USDT to a wallet with another exchange and then withdrew it back to my kraken wallet they charged 4 USDT to withdraw so I ended up with an incoming 16 USDT transaction, They restricted my account and froze assets significantly more valuable then then the 16 USDT IN question, when I received the 16 USDT transaction and asked me to prove it’s my wallet which I did immediately I messaged support multiple times telling them I’m in financial difficulty because of this and need my money back, I tried to file a formal complaint multiple times and was ignored every single time, I’ve asked for a final response letter as the financial ombudsman has asked me to do so and was ignored every single time Kraken is regulated by the FCA and must respond to complaints and issue final response letters in a timely manner but is instead ignoring me completely, I haven’t even been told why my account was restricted and have provided proof that it is my account The restriction was triggered by a minor incoming transaction of approximately 16–20 USDT, which was lawful, fully explained, and unrelated to any criminal, fraudulent, or sanctioned activity. Despite this, Kraken has frozen a substantially larger balance without providing a clear legal or regulatory justification. This action is disproportionate and inconsistent with FCA principles applicable to UK-facing cryptoasset firms, including: • FCA Principle 6 (Treating Customers Fairly) – the response taken is excessive relative to the risk presented • Money Laundering Regulations 2017 (Regulation 18) – failure to apply a genuine risk-based approach • FCA Principle 7 – failure to provide clear, fair, and transparent communication regarding the basis, duration, and resolution of the restriction • FCA DISP expectations – unreasonable delay and lack of meaningful engagement in resolving this matter No evidence has been presented that the frozen funds are illicit, tainted, or connected to prohibited activity. Restricting access to lawful funds without such evidence raises concerns of unjustified deprivation of property and potential constructive conversion. I made it extremely clear to kraken that if I don’t receive my money back I will be homeless because my lease ends on the 4th of January at midnight, I was set to renew my lease but to do so I have to pay my first month rent upfront which I was unable to do because kraken froze all of my money I have a puppy and refuse to have her on the streets with me so I had to forfeit her to a shelter last night aswell as sleep in a bus stop whilst it snows and I have arthritis Kraken has repeatedly broken FCA guidelines and shows no care or consideration for their customers even in severe cases like this, they just send copy and paste generic replies non stop I have lost my dog, lost my home and even the feeling in my fingers because of kraken, I have told them I am now homeless and their response was ‘ be patient’ Absolutely disgusting company which has caused me to lose everything over an incoming 16 USDT from MYSELF which they have already seized without even saying anything to me I was contacted by VICE about this and have been offered money to record a small segment in a documentary explaining my situation and what kraken has done I do not want to be on tv or be known as a homeless person because it’s embarrassing, I’ve worked hard my whole life and kraken has destroyed it in a instant because of their incompetence to manage cases like this, I’ve done nothing wrong and have now lost everything because of kraken If I don’t receive my money soon I will be forced to do the documentary because I need to have food to survive I need help, I’ve done nothing wrong, worst company in existence