ALL - Accor Live Limitless
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Horrible experience
I am currently staying in the hotel in room no. 1208. It is very very disappointing to flag this issue that even after repeatedly reminding the front desk 3 times in a day, my room was still not cleaned. The first time I requested for my room to be cleaned at 10:45 am, then at 2:30pm & then again 5:10pm. All 3 times I was told by the staff at the front desk that my room cleaning is in queue with the housekeeping staff, they staff first cleans the new check-in rooms and then they clean the rooms of the existing guests. At 5:10pm when I asked about the update on the room I was told by Josh that Claudia (housekeeping staff) has left for the day and he will see what he can do to fix it. I returned at 10:00 pm to my room to the shock that my room was still not cleaned. I have travelled around the world and have never seen such service. Housekeeping staff cleaning the room daily is basic for a room for which you are paying so much. Very Very disappointed with the whole experience and makes me question my membership with ACCOR. I am going to definitely bring up this experience with ACCOR and other social media platforms so that others do not experience the same nightmare. This stay has completely ruined my holiday and has left me with a very very bad experience. I have never faced such an issue ever and it is beyond my comprehension that how does a hotel fail to clean a room even after 3 continuous reminders by the guest. Today morning I was planning to extend my stay till 26th August but after such a disaster I have changed my mind.