Zoro
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I'm an avid model car builder since I…
I'm an avid model car builder since I retired a few years ago, so I was looking for a reliable source for paint supplies. Got a flyer in the mail from Zoro and thought I'd give them a try... prices looked great and shipping time was stated as 3 days... so far everything was perfect. Place my initial order and instead of 1 can of paint being ordered, it turned into 2 cans. Bank statement showed I was charged for 2 cans. Contact the company and ask for an adjustment of my order to show 1 can and not 2... both orders were cancelled. Made another shot at ordering the same can, this time I succeeded in ordering just 1 can. Paid for it with PayPal (just like the first time). Checked the next day and my order was still pending, so I contacted them again. I was told that "using Paypal probably led to the order being "pending", try again and use a different payment option"... should of stopped right then and there and went elsewhere, but I was stupid and made a third order, this time using my CC... order is "pending" after 2 days (mind you they advertise "3 day shipping")... Again I contact them and told "we are experiencing difficulty in our website, especially with payments, you should just CALL your order in. Did that and had trouble with their Digital Card Reader... it would not except my card number, saying it was an invalid number. Tried again a few minutes later and finally got through. Customer Service Rep told me my order was in and I should be getting a confirmation email in a few minutes. Hung up and waited, and waited, and waited... no email. The next day, still no confirmation on my order, so I quickly looked at the website... my latest order (THAT I PHONED IN) was "pending"... contacted them again, got thing straightened out and THEN was told that my order would be ready for shipment in about a week... I asked "what about the 3 day shipping you advertise on your website" was told that it was a third party that was actually handling the order and that it would be up to them when they shipped the item Long story short... they don't accept payment through Paypal, even though they list them as a payment option, the website is broken and they are in the process of fixing it, especially the payment part, when ordering by phone, their own Digial Card Reader sometimes will accept your legit card number, or sometimes it won't, the 3 days shipping only applies to items they personally handle, but most of the time your item will come from a third party that will take their time in filling your order Took me 4 tries, about 2 dozen emails, 3 phone calls and still took over a week before my item was actually shipped... NEVER AGAIN WILL I DEAL WITH THIS VERY POORLY RAN COMPANY THAT URGES THEIR EMPLOYEES TO FLAT OUT LIE TO THE CUSTOMER