U-Save Car & Truck Rental
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Beware of U-Save Car Rental Scams
**Beware of U-Save Car Rental Scams** We booked a small car to visit family in Poland over Christmas through CarTrawler, a partner of Wizz Air, which assigned us to U-Save at Warsaw Airport. Our rental period was from December 22nd to 30th, 2024. The car, a Toyota, was handed over without issue. As standard practice, we inspected the vehicle together with a U-Save representative, noting existing damage and recording a quick video. It was a rainy day, and the car was wet, making it hard to spot minor scratches. Upon returning the car, the U-Save representative conducted an unusually thorough inspection, using a torchlight and running his fingers along the surface. He identified two tiny scratches that were invisible to the naked eye and undetectable during the initial inspection. We are certain these scratches did not occur during our rental period. The car was always parked in our relative’s underground garage, and there were no incidents or collisions. However, due to the overly meticulous inspection upon return, these minor imperfections were highlighted. We were not given the option to dispute or comment on the alleged damage on the return form. We refused to sign it. Two days later, we received a repair estimate from a workshop for 2,853.86 PLN—exactly matching the deposit amount of €700! This exorbitant fee was for polishing out two minuscule scratches only visible under torchlight or by touch. This feels like a scam. It appears U-Save uses such tactics to extract additional income. Alarmingly, when we picked up the car, the staff were visibly upset when we mentioned we were insured through Wizz Air's AXA insurance instead of purchasing their in-house coverage. **Our warning:** Avoid booking cars through Wizz Air, CarTrawler, or U-Save. If you must, be extremely diligent: use a strong torchlight, document every scratch or bump, and leave no detail unchecked. It’s disappointing that a trusted airline like Wizz Air partners with a company engaging in such dubious practices.