Mtrrecycle
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Dispute is resolved
All's well that ends well. Initially I was very wary of any recycle scheme having had a bad experience many years ago with a Samsung screen warranty and false claims made by their technical assessors. Nevertheless, I got a valuation to return a phone and tablet. Both were in excellent condition and full working order and I made sure that I took video of the items, switching on etc, after resetting them and just before packaging them. The returns system was efficient and the return labels came quickly. However, then my problems started! The phone was assessed OK, but the tablet was assessed as having a faulty screen and they were offering only £10 rather than the originally quoted £40. This was in spite of me forwarding them my videos proving that were in full working order at the point of posting. Initially they refused to accept responsibility. It has taken a month but they have moved to honour the full £40 offer. Whilst I have incurred a small fee for some legal advice I was pursuing with Which? Legal Services, I am happy with the outcome. It is the principle that matters here.
