Economy Energy is a UK-based energy provider specializing in affordable electricity and gas tariffs. The company offers four distinct pricing plans: Value, Smart Pay, Direct Saver, and Evergreen, designed to cater to a wide range of consumer needs. Economy Energy focuses on simplicity and transparency, allowing customers to manage their energy usage effectively without the burden of complex billing systems. Targeting residential customers, Economy Energy features flexible payment options, including Pay As You Go, which enables users to only pay for the energy they consume. The company also promotes the use of smart meters, providing customers with real-time insights into their energy consumption and spending habits. This emphasis on control and accessibility makes Economy Energy a suitable choice for individuals seeking cost-effective energy solutions while maintaining clarity over their usage.
Economy Energy receives overwhelmingly negative feedback from its customers, with a staggering 99% of reviews rating it poorly. Many reviewers express frustration with the company's service, citing rude operators and unresponsive customer support.
Complaints about billing practices are rampant, with accusations of overcharging and fraudulent behavior. Some customers mention that they were left without electricity and faced significant difficulties in resolving issues. Despite a few positive mentions of energy service in the North and North East, these are vastly overshadowed by the critical themes of incompetence and financial mismanagement. Overall, consumers strongly advise against using Economy Energy, labeling it as one of the worst utility providers available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2023.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“PLEASE AVOID THIS GAS COMPANY THEY WILL RIP YOU OFF they charged me 20 pounds for 3 days worth of gas and it was no...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Refunds | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,000 |
| 4.4 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | — | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Economy Energy is #5 of 5 on overall rating in this group. On service, Origin Energy scores higher (4.6 vs 1.1).
500 reviews of Economy Energy. Filter by what matters to you.
Over a year ago
Very rude operator who asked me to repeat what I was saying 5 times then she hung up on me
Over a year ago
A very strange case - I read that they went bankrupt in January 2019 and their clients switched to other operators. But, my friend made a switch to them in October 2021 and the gas card works normall... See more
Quick answers to the questions people ask most.
Economy Energy has received numerous reviews, with many customers expressing concerns about their service quality. The company was closed down by Ofgem in January 2019, which raises questions about its legitimacy.
Many verified reviews suggest that customers have had negative experiences with Economy Energy, including allegations of fraud and poor customer service. It is advisable to exercise caution when considering their services.
Economy Energy primarily provided energy supply services, but due to their closure, they are no longer operational and cannot offer services to new customers.
Before their closure, Economy Energy accepted various payment methods; however, current payment options are not applicable as the company is no longer active.
As Economy Energy is no longer operational, contacting them for support is not possible. Customers facing issues should reach out to Ofgem or their new energy provider for assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Very rude operator who asked me to repeat what I was saying 5 times then she hung up on me
A very strange case - I read that they went bankrupt in January 2019 and their clients switched to other operators. But, my friend made a switch to them in October 2021 and the gas card works normally ... What is going on ?????
Ofgem closed down Economy Energy in January 2019 following an official investigation into the supplier. In June 2018, the Economy Energy suffered backlash after customers complained about money being removed from their bank accounts without notice or explanation. The main reason for complain was that customers insisted that their accounts had been in order and that they owed no money to the supplier. This signaled the beginning of the end for the supplier. Customer complaints led to Ofgem opening a formal investigation, and at the beginning of 2019, the regulatory body banned the supplier from taking on new customers. One week later, the energy company ceased trading.
Worst company i ever used
Was with boost but now payments go to economy energy app and ihd are miles apart using more electric then ever shocking service
Terrible service. Was offered a cheque for a missed appointment, however the cheque was backdated so the bank wouldn't accept it, and now they can't offer a new one. Boost who have taken over just say its not something they can do. What's the point, waste of time.
AVOID this company like the plague unless you like spending a couple of days on the phone to them getting knowhere or you want to get back to nature and live with no electricity.
If I could rate it less than 1 I would do that, money stealing liars, never use their services. FRAUD
A sales rep knocked on my door in September 2016, my tariff with my current provider was running out in October 2016, I listened to what he had to say and it did sound like a better deal so I was initially interested however after looking online I decided to go with eon energy. I emailed economy energy to advise that I would not be switching to them and I was to go with eon instead. In the months from October 2016 to January 2017 I was harassed with phone calls (3-4 per week) to get me to sign up and switch to economy energy. Then in Jan 2017 I had a letter from economy energy to advise they were closing my account. I called economy energy and spoke to an adviser who confirmed I had an account on their system even though I didn't authorize it. They claimed that I had not paid them anything (despite never receiving a bill) so they were closing my account. I advised I haven't paid anything because I do not owe anything as they are not my gas and electric provider. I emailed with proof to advise that I was never with them and they should cease contact with me immediately or I will take further action. I received a phone call from a manager who apologized and removed my name from the marketing system so I wouldnt be contacted again and I thought that was the last of it. Now... August 2020 I have had a letter from a debt collector to say I owe over £200 to economy energy. I have supplied a screenshot of my old eon energy account which shows the gas and electric supply including the dates; bearing in mind you can not be with two providers at once. I have all the email feeds to advise that I do not require economy energy's services as well as bank statements to prove who I was paying at the time and should I need to I'm sure I could obtain phone records to prove the harassment calls received from economy energy. Worst company ever!! completely incompetent!! I have emailed watchdog and will be contacting the ombudsman should I continue to be harassed and chased for debt that I do not acknowledge or owe.
Wish I could select zero stars. Absolute con artists. I switched providers back in May 2018. My account at the time of switching said I was £325 in credit only a couple of weeks before switching (our heating was off) but they’ve been trying to charge me a bogus bill of over £600. They were harassing me about about it for a few weeks in 2018 and then gave up and left me alone but have started harassing me again as of January this year and are now threatening to take me to court. Seems they’re doing this with a lot of people, I have proof of payments made and my account being in credit but wondered if anyone else who’s experienced this kind of harassment from them in the last year had any updates on your experience or advice?
Two or three years after leaving economy energy for being the worst provider I have ever known, they first contacted me to ask if I would reconsider and go back to them, I declined and I am now getting text messages and phone calls telling me that I owe them money, which I do not, I have told them repeatedly to take me to court but instead I get voicemail messages. Whilst with them I would top up with my key, go home to find my money had gone to the company but no electricity was forthcoming. When eventually it did, it disappeared at a rate of knots as if I was paying for the whole street let alone a single man in a one bed flat. I suffer with mental health issues and EE made things a whole lot worse. I wouldn't recommend them to my worst enemy.
I read some view some people they have contract with economic energy I don't have they coming my house my friends she open the door that day am at work afternoon shift sow she is not understand she think they are sse sow she let them in the house he didn't saying nothing he chang my gas with out my permission I use top up when I top up 50 after 2 days no money I been with sse 5 years I don't have any problems am happy with economic omg full one year I top up my on money no contract only Pay as you go.now I back with sse after 2 yers they send me economic o have to pay pack to them 255 can u imagine I said I don't pay any 1p now they send me collect team I don't care
PLEASE AVOID THIS GAS COMPANY THEY WILL RIP YOU OFF they charged me 20 pounds for 3 days worth of gas and it was not even on all day i switched else where and was only charged 5 pounds for 3 days i phoned up economy energy and told them i been over charged i want a refund they accused my home of being in debt with some one else that is maybe why i was over charged but i said that is not true because only i have lived here and just switched to you guys, they told me they can not do anything and if im not happy then go to another provider
I am so surprised to see how many customers out there like me. I would suggest everyone to go to "The Insolvency Service Insolvency Practitioner Complaint" to make a complaint. it might help with speeding up the refund process. you need to name these three adminstrators Eddie william Jon Roden and Stuart Preston at Grant Thornton, which is suggested by the Ovo. Please share if you have better method
Creditors have continued with the EE MO. No consideration to what EE customers accounts indicate in regard to detail or notes that may or may be still attached to that account. They have kept ex EE staff to administer this continued debacle with the various stages laid out on the administrators notes! They have pinged out final bills with links that don't work, from an email you cannot respond to endeavouring to retrieve as much as possible with no attention to fairness. Shocking!!
I only had these a few days and was appointed a new provider apparently there was a problem with them. They were unresponsive to customers complaints .
I have had similar experience in this thread. I am being chased by Alied credit for energy I never used. I would recommend two things: 1. Go to ofgems website and search for: open_letter_to_insolvency_practitioners_appointed_to_failed_energy_supply_companies_.pdf. There are two important points in this article: a. When dealing with the customers of a failed supplier, particularly when seeking to recover debt, the insolvency practitioner must bear in mind the fact that the failed energy supplier cannot recover money for any unbilled energy that was incurred more than 12 months previously. Energy customers should not be pursued for unbilled usage older than 12 months. b. We expect that once customers have received a bill, they are given options within their control to settle, query and challenge this bill. 2. Complain to Ofgem - Their role is to ensure that customer rights are protected. In my case I did not receive a bill in the first instance and when they did it was wrong and I was billed for supply more than 12 months old and when I disputed this I was put in touch with Alied Credit. Ofgem should be monitoring customer experience with regards to insolvency practitioners. You should direct complaints to: feedback @ofgem.gov.uk and martin.cave @ofgem.gov.uk
It makes me even angrier reading all the bad reviews here. These people are authorised criminals. I left the apartment in which they were the electricity and gas supplier 1 year and a half ago with a credit on electricity in my favour that they never processed. After some months they started chasing me for an alleged debit of hundreds of £ I had on electricity and when I checked my EE online account the invoices and payments history had been completely removed. So I called them several times to clarify this and they could only tell me: prove that you have paid all bills! I had the payments on my statements but not the invoices to prove I had paid the right amounts. Finally, after having received another threatening email from them I called them once again and they admitted they owed me more than £200 and that they would start immediately the procedure for the refund through OVO Energy. They wrote me an email saying that they would send the notice to OVO by end of that week and that then I could call OVO to claim the money and they would refund the money to my account after three weeks max. I called OVO yesterday, more than a month after my last conversation with EE and after 30 min of waiting time I got to speak with their customer service who told me that they didn't know anything about this refund and my name was not in their system. She even asked me my bank details saying that she would clarify this and possibly proceed with the refund, but I already know that she wanted just to get rid of me asap. I wrote an email to Economy Energy and asked them to clarify...guess what? SILENCE! I once trusted the UK system. I thought that I had rights in the UK, that there was always a just resolution to this kind of issues, but I see that there are authorised scammers out there and that our rights are all but guaranteed! Congrats Economy Energy! You made it! Second scammer of the year! Second only to Bojo...
It has been over a year now waiting for a refund of hundreds of pounds. I have called them countless times and the money has still not been recieved by my replacement energy supplier.
Economy Energy is a UK-based energy provider specializing in affordable electricity and gas tariffs. The company offers four distinct pricing plans: Value, Smart Pay, Direct Saver, and Evergreen, designed to cater to a wide range of consumer needs. Economy Energy focuses on simplicity and transparency, allowing customers to manage their energy usage effectively without the burden of complex billing systems. Targeting residential customers, Economy Energy features flexible payment options, including Pay As You Go, which enables users to only pay for the energy they consume. The company also promotes the use of smart meters, providing customers with real-time insights into their energy consumption and spending habits. This emphasis on control and accessibility makes Economy Energy a suitable choice for individuals seeking cost-effective energy solutions while maintaining clarity over their usage.
This profile hasn't been claimed by the business owner.
