Consumer Energy Solutions
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We had solar panels ,airsource heat…
We had solar panels ,airsource heat pump, radiators etc via a grant due to my husbands medical condition.The installation took 18 weeks from when they started to when it was completed. This isnt from the survey but when they started work.The actual tradesmen ie the heating and solar teams were professional ,pleasant and obviously knowledgeable. The ventilation team completely let the firm down.As we are retired we were able to accommodate all appointments offered,other than 2.The 18 week installation time was due to the poor co-ordination of the services needed to complete the installation by the firm. We needed 2 particular parts to complete the heating installation ( we were aware what they were) yet we had 3 different heating folk sent with the incorrect/ no parts! We also were told we needed 20 solar panels and a particular size inverter, these were duly installed.....only to be told this was too big to connect to the local grid as it could create problems!! Therefore we had to await 4 panels being removed and a smaller inverter being installed.....!!! Communication and co-ordination from the office was appalling. However I have to mention that within the last week things appear to have improved.We had an excellent inspector who came to judge whether the work had been carried out to a good standard ( which it had) He picked up some minor things,which the office arranged for a member of the heating team to deal with the next day.