Consumer Energy Solutions is a UK-based company specializing in energy efficiency solutions for homeowners. With a focus on eco-friendly practices, the company has successfully transformed over 8,000 homes, helping customers save on energy costs while reducing their carbon footprint. Consumer Energy Solutions offers a range of services, including insulation, renewable heating installations, and solar photovoltaic (PV) systems, all backed by government grants to minimize financial burden for clients. The company's dedicated team manages the entire process from initial consultation to project completion, ensuring a seamless experience for customers. By providing tailored energy-efficient solutions, Consumer Energy Solutions aims to empower homeowners to make environmentally responsible choices while contributing to significant energy savings.
Consumer Energy Solutions receives a mix of feedback from its customers, with a notable portion expressing dissatisfaction. Many reviewers highlight positive experiences with the installation of solar panels and air source heat pumps, praising the professionalism and efficiency of the installation teams.
Customers appreciate the friendly attitude and thoroughness of staff, with some noting excellent communication throughout the process. However, a significant number of complaints center around poor aftercare and unfulfilled promises, with several individuals reporting delays in service and lack of follow-up after installations. Issues such as missed appointments and inadequate workmanship also contribute to the negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,042 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.3 | 64 |
| Oct 24 | 4.1 | 65 |
| Nov 24 | 4.2 | 91 |
| Dec 24 | 4.5 | 45 |
| Jan 25 | 3.6 | 59 |
| Feb 25 | 3.5 | 63 |
| Mar 25 | 4.1 | 59 |
| Apr 25 | 4.0 | 39 |
| May 25 | 4.2 | 36 |
| Jun 25 | 4.2 | 33 |
| Jul 25 | 4.2 | 33 |
| Aug 25 | 3.5 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Christine and Joseph are two staff that deserve the most praise possible, as they were the two that got things moving...”
“The installation took 18 weeks from when they started to when it was completed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.8 out of 5 (fair) | 3.9 out of 5 (good) | +1% | 1,042 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | — | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.1 out of 5 (fair) | 4.6 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 2.6 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | — | 596 |
Bottom line: Consumer Energy Solutions is #2 of 5 on overall rating in this group. On service, Prime Property Management scores higher (4.8 vs 4.0).
500 reviews of Consumer Energy Solutions. Filter by what matters to you.
Over a year ago
I contacted you on 10 July, regarding CES not coming back out to sort out our shower after they fitted a pump following work down under the grant scheme. Still not heard anything, after numerous email... See more
Over a year ago
Full of promises nothing to show for us, had both surveys done last one on the 17th June 2025 which lasted about 2 hours very thouragh survey explained where tank and panels would go, all personnel in... See more
Over a year ago
Have to say I’ve had a great experience with this company. From first phone call to even follow up calls to make sure I was happy with the work. The teams that have come here to do the work have been... See more
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I contacted you on 10 July, regarding CES not coming back out to sort out our shower after they fitted a pump following work down under the grant scheme. Still not heard anything, after numerous emails & calls.
Full of promises nothing to show for us, had both surveys done last one on the 17th June 2025 which lasted about 2 hours very thouragh survey explained where tank and panels would go, all personnel information given to this company and never had the decency to make any kind of contact or communications whatsoever, phoned them 26/8/25 to be told that it would not go ahead as funding a=has dried up, well what can I say bunch of cowboys !!!
We had solar panels ,airsource heat pump, radiators etc via a grant due to my husbands medical condition.The installation took 18 weeks from when they started to when it was completed. This isnt from the survey but when they started work.The actual tradesmen ie the heating and solar teams were professional ,pleasant and obviously knowledgeable. The ventilation team completely let the firm down.As we are retired we were able to accommodate all appointments offered,other than 2.The 18 week installation time was due to the poor co-ordination of the services needed to complete the installation by the firm. We needed 2 particular parts to complete the heating installation ( we were aware what they were) yet we had 3 different heating folk sent with the incorrect/ no parts! We also were told we needed 20 solar panels and a particular size inverter, these were duly installed.....only to be told this was too big to connect to the local grid as it could create problems!! Therefore we had to await 4 panels being removed and a smaller inverter being installed.....!!! Communication and co-ordination from the office was appalling. However I have to mention that within the last week things appear to have improved.We had an excellent inspector who came to judge whether the work had been carried out to a good standard ( which it had) He picked up some minor things,which the office arranged for a member of the heating team to deal with the next day.
Have to say I’ve had a great experience with this company. From first phone call to even follow up calls to make sure I was happy with the work. The teams that have come here to do the work have been great. Nothing is to much fair play. Got to say that although I’ve no need to run the heating at the moment I’m eager to find out if I’ve done the right thing in converting from oil to airsource heat pump and solar panels. We will have to wait and see. All round so far been very happy.
We are Mid-install at the moment, but what an absolute amazing job so far! the lads have worked incredibly hard and they are very respectful of our property keeping it clean as they go. We just want to say a huge thank you to all of the lads Chris, Ryan, Andy, Philip, and Patrick and all of the customer service team keep up the excellent work that you all do, we appreciate everything that you have done for us. I’m so thankful you knocked on our door. Consumer Energy Solutions ⭐️⭐️⭐️⭐️⭐️ company.
Absolutely disgraceful that this business is still allowed to trade and work on people's properties. We are now almost 8 weeks in since the work started on our property and we are still nowhere near completion. We have had nothing but problems and strongly advised people to avoid this company at all costs. Our house has been left absolutely destroyed and no-one will take accountability or action to get things resolved. Over 100 photos of damaged caused to our property. Sole destroying and no care in their work they carry out. After care team dont want to resolve anything for you, promise you phone calls that you never receive back and left chasing them all the time. No managers ever available to speak to, again promised a phone call back. Shocking after care services. Definitely avoid this company at all costs. Do not allow them to step foot inside your property as you will be left with a disgrace of appealing workmanship and standards
First appointment made for surveyor, no show no call never showed up, we then made several calls to the sales team, with promises to have somebody call us back, again never happened, Stay clear of this company, not professional at all. Reviewed There was no contact no appointment have been made so this is not right it shows that your departments do not speak to each other shocking reply
Honestly, I hardly ever leave reviews, but this company deserves it. From the initial sales call to the install, everything was really professional. The install team of Seyi, Vova, Calum, and Aaron did a brilliant job. Communicated well, asked questions for anything they wanted to check e.g. placement of cables etc. They arrived on time, cleaned up spotlessly after themselves and were really nice to deal with. Seriously if I could give 6 stars I would
Had my annual service this morning by Zac Brown. He has recently joined the Company I'm told & what a gem of a person. He was punctual, efficient, helpful to me in many ways; fixed a low hanging plastic strip which held the wires to the boiler, having been like that for over a year, nothing was too much trouble. He did a video to help me to deal with error codes as it only happens in the colder weather when the air pump stops working. I can't tell you what a lovely person he was & great ambassador for CES. I will ask for him next time I just hope hes not poached by anyone as he really is excellent. Only 24 yrs of age, older head on young shoulders & lovely manners. I received a gold standard service today. Thank you Zac.
Christine and Joseph are two staff that deserve the most praise possible, as they were the two that got things moving again after the Christmas break. All the men that came to do the various jobs were polite, helpful and hardworking. Any problems, and I only had to phone and it was sorted. I now have a lovely warm house and solar panels to make my electricity bill cheaper. Thank you CES
My contact Osian Hughes was great from start to finish. All installers were polite and very helpful and quick installation of the system of solar panels and an Air source heating! I would highly recommend CES for anyone!
Jay, Anthony and Alex from the heating team installed a brand new air source heat pump in three days. Really happy with the work, no leaks first time. System looks really good.
Brilliant company all works carried out with care And everyone of the workforce were polite and helpfully definitely recommend this company and avoid the cowboys.
Can’t believe how great our experience was, from the first meeting , right till the finish, Such a positive, friendly attitude all round, great communication and tidy and professional .
After a few problems here and there all work was fixed, all the workers have been very pleasant throughout
This is the first time I've ever written a review and I would like to tell about my experience with this company. I could not have wished for a better company to carry out all the work needed, from applying for the grant to all the work installing the heat pump, cylinder, radiators, including all new pipe work, loft insulation, extraction fans, and solar panels on the roof. All of their tradesmen and office staff have been professional and friendly and all the work has been to a good standard. I have had full support throughout the whole process and would recommend this company to anyone. Thank you for all your work, it's much appreciated.
I would give zero if I could. Do not use….you have been warned! Have used these in the past in my last property and they were up and coming then so really good. Wow…..fast forward and they’ve gone way too big for their boots and really do not care about the customers or their properties. I had a grant for solar panels, heat source pump and radiators and 5 walls to be lined and plastered. Should have took five days …..it took 4 weeks and loads of phone calls (noting I had to put 141 before my number so they would answer). This was in February. At the start they set out a plan and it seemed it was going to go like clock work. That was until Dale and Ben turned up and 1.5 days work turned into nearly 4 weeks. They stayed in the Airbnb by my property and basically had a jolly. They’d come, would tell me not to move or cover anything as they would do it as we are both disabled….they didn’t, they’d make a mess for half hour a day…not clean up and leave. I had two asthma attacks due to the dust. I asked them what would their mothers say if they left that mess and they said kill them! They turned up late. Left early, everyday and no other trade could start. Eventually my husband kicked off as I was in tears and the manager organised for the plumbers and electricians to come and the whole job was finished in 3.5 days! The electricians and plumbers were professional and clean and tidy and respected my property. My only complaint with the plumber was that they said the pipes would go through the attic and they put them around the outside of our bungalow and there is a lot of them and they are ugly and they changed the plan where to put the boiler and put it in our utility and then told us we can’t put our tumble drier in there after it was installed. I had to throw out all my new rugs, curtains, cushions etc. pay for people to completely clean the house, inside and out. They left nails around and I had a puncture in my week old car. Wrecked my hose pipe, plaster all over my brand new windows etc etc. I have been left out of pocket and it really had a knock on effect of chronic fatigue. Other damage included digging up our access road as the scaffolders drove over the verge and got stuck and didn’t bother to repair. They actually laughed about it an out it on the internet according to the solar panel guys! Drove over the grass verges of my neighbours properties. I had only been her two months at that point, sonny new neighbours were not happy. I put a complaint in and they sent an ‘independent person’ with “their” t shirt on, to survey the damage. He was there 5.5 hours and was empathetic until he went back and wrote his report and back tracked on everything he said. I was offered £40 in total and that was for damage to clips to our outside lights and a leak in the bathroom ceiling. They said I couldn’t prove that any of the rest was done by them despite all the photos I took. They also told me Dale and Ben no longer work for them but I notice they are still in the latest reviews so they lied there too. Please note all staff asked me to give 5stars on here, including these two! I have now gone to the ombudsman as I don’t want them to treat anyone else the way we was treated . They are a disgrace to the trade and I’m sure the government wouldn’t want them getting paid to do these grants and treating people and their property like this. Further to their reply….. load of rubbish. Shows what type of company they are that they would disclose personal information. FYI I didn’t have this grant for a second time! Facts are facts and I’ve got the evidence to prove it. Just because you chose to ignore the evidence, it doesn’t mean it didn’t happen. Saying I’ve been lucky to have two full grants is misleading to the public and insulting to me, plus it is not true…..regardless of GDPR. It could cause hate from the public when it’s totally not true. As for the attempts to contact me……Funny that……I’ve not had any missed calls from your company at all. Lies again. Public, you have been wanted.
I have (had!) a monthly contract for CES to service my boiler annually and fix any issues that arise. My boiler came up with fault F28. Long story short they still have not fixed it after 6 weeks (with no hot water!) several phone calls and an email complaint which I haven't had a reply to and I've had to pay out to get it fixed by a reputable company who said it was an easy fix!
I’ve had a eco4 install back in May I’m still waiting for my DNO letter so I can setup my export I’ve missed out on all this good weather and it was the sole reason why I had the grant installed, I’ve contacted you constantly since start of June called National grid and nothing is on record… I’m tired of trying to sort this.
We had been very happy with the first phases of the project: insulation and heating. However, we are extremely frustrated now regarding the installation of solar panels. Due to a problem with one of our roofs, which should have been detected before the work began, we are still waiting for the roof to be prepared and for solar panels to be fitted. The scaffolding has been up for over 6 weeks. No one is willing to sort this out. Please help.
Consumer Energy Solutions is a UK-based company specializing in energy efficiency solutions for homeowners. With a focus on eco-friendly practices, the company has successfully transformed over 8,000 homes, helping customers save on energy costs while reducing their carbon footprint. Consumer Energy Solutions offers a range of services, including insulation, renewable heating installations, and solar photovoltaic (PV) systems, all backed by government grants to minimize financial burden for clients. The company's dedicated team manages the entire process from initial consultation to project completion, ensuring a seamless experience for customers. By providing tailored energy-efficient solutions, Consumer Energy Solutions aims to empower homeowners to make environmentally responsible choices while contributing to significant energy savings.
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