budgetair.com/en_us
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BudgetAir do not comply with the package/terms that were offered during purchase
I booked a flight through Budget air for the first time as the price was slightly better than other providers but having a terrible experience. Travelled to India multiple times and never had any issue until now with any providers we used earlier. I booked a flight to India 3 days back including 2 checked bags. I received confirmation after 3 days and to my surprise, the e-ticket didn't include checked bags. Spoke with customer service this morning and they are saying that the package didn't include checked bags and asking me to show the proof of my booking. I wish I saved the screen shots with checked bags included. They said they will get back to me in 48 hours. I asked the rep to connect me to their Manager and I was told that the Manager is out sick and there is no backup. My trip is in 2 weeks and here we are with this issue. Too stressful. Other providers like IndianEagle which had high rating were offering the same package with checked bags with little bit more. Too bad that I got attracted to this low price. I asked them to cancel my tickets and issue refund, and I was told that they cannot do that. I wish I read the reviews before booking with BudgetAir. Just got an email from them saying that they cannot do anything and I must purchase baggage separately. It would cost me $1200 to purchase baggage now. BE AWARE of BudgetAir. DO NOT BOOK WITH THEM.