Pet Supplies Plus
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RUDE STAFF
I've been visiting this store for about three months now, bringing my dog in for weekly baths. Unfortunately, my overall experience has been disappointing due to inconsistent service from untrained staff & RUDE management. A major issue arose when I purchased a Kong Tugger Toy on January 29th, planning to give it to my Scottish Terrier on Valentine's Day. On the very first tug, the toy nearly fell apart. I immediately took it back to the store, expecting a reasonable exchange. Initially, an employee told me to pick out a replacement, but moments later, they informed me that the manager refused to take it back—without even speaking to me directly. This kind of dismissive attitude, along with a lack of a clear return policy for defective items, is unacceptable. Major retailers like Amazon and Walmart stand behind their products—this store should do the same. Customers shouldn’t have to jump through hoops with the manufacturer when the store is the one selling faulty merchandise. Between this and the inconsistency in service (I wasn't even told about their rewards program for months), I won't be returning. One star.