Charles Schwab
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This bank has caused me unnecessary…Stressful
This bank has caused me unnecessary stress and extra expenses. I tried to pay my phone bill using my debit card, but the payment would not process. To fix the issue, I attempted to Zelle money from this account to my other bank account so I could use my other debit card to pay the bill. For no clear reason, Charles Schwab would not allow the Zelle transfer to my own account. Because of this delay and lack of access to my own money, my phone bill was not paid on time and my phone service was shut off. Even after this happened, they still did not allow me to Zelle my money to pay the bill. Now my phone is still off, and I am being forced to pay an extra $60 reactivation fee on top of my regular phone bill — all because I couldn’t access my own funds. This situation could have been easily avoided. Very disappointing service and poor handling of a simple issue.