P&O Cruises
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Iona Fjord Cruise
Iona Fjord Cruise – Survey Feedback From start to finish, the experience was excellent. Boarding was smooth and well-organised, and the staff throughout the ship were friendly, professional, and always helpful. Our cabin was spotless, and it was cleaned daily to a high standard – we really appreciated the attention to detail. The food was outstanding – available around the clock with so much variety. Every meal was fresh, tasty, and well presented. Entertainment was a real highlight – great shows every evening, with something for everyone. There was always something going on, but plenty of space to relax if you wanted peace and quiet too. The fjord scenery was absolutely stunning and made the whole trip extra special. Overall, a brilliant cruise – we felt well looked after and thoroughly enjoyed every moment. Customer Service Feedback – Very Disappointed After booking our cruise, the customer service was extremely poor. It took several days to get any replies to emails, and trying to speak to someone on the phone was nearly impossible – we were on hold forever or just got cut off. The live chat didn’t work at all, which was incredibly frustrating when we needed urgent help. Honestly, it was the worst customer service experience we’ve ever had. It left us feeling ignored and stressed before the holiday even began. If this doesn’t improve, we’d seriously consider booking with another cruise line next time.