wardy

Jul 5, 2025

DX delivery incompetence

Ordered a watch from Ernest jones, and the courier they used was dx delivery. Item was ment to arrive on the Monday but dx didn't even try and said it will arrive on the Tuesday ( which it again didn't) I spoke to Ernest jones who contacted dx delivery ( because I called them and I was on hold for 25 minutes) and insisted that it arrives on the Wednesday which dx said they would do. They then tried to deliver the item to a random address 2 miles away from my address and claimed they left a note, which they didn't because I was home all day. I spoke to Ernest jones who again spoke to dx delivery and they made an excuse up about there being road works on the Orwell bridge, which there is but I don't see how this stops them from delivering to the correct address and actually contacting me to let me know when it's going to be delivered. I then said to Ernest jones that they should recall them item and I would drive to one of the high street shops and pick it up and get a refund for the other one which I did. But then dx after being told to send the item back then tried to deliver it to me on the Friday! An awful delivery company that I will never use, who simply don't care about your order or actually getting it too you.