ALL - Accor Live Limitless
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A massive disappointment for myself and…
A massive disappointment for myself and my family. Stayed in their Ibis hotels in 2024 for a summer break. Unfortunately the experience was highly variable. Two of their hotel properties (Amiens and Rouen) were ok and serviceable. However, their properties near Aix were old and in severe need of refurbishment. I complained about the level of service that I had received and have so far been getting a wall of silence. I will continue to see if I can get engagement on this and other avenues. This has become very disappointing. (Update - have got a partial refund but required a lot of legwork. Would still not recommend as I did not get the right outcome!)