Materials Market
Read all reviews for Materials Market →
Shocking suppliers
Shocking suppliers. Customer service was good, I was dealing with a gentleman called Reece. He tried his best to decipher what was going on. I made my order over a month in advance and had confirmation that delivery would be made on the 1st May between 7am and 4pm, I called the morning of to see if that time could be narrowed and I was told between 11am and 2pm, that time came and went so I called again and with every phone call there was no progress. At 4:56 I got a message from Reece saying that the supplier was giving him the ‘run around’ and not giving any idea of where my delivery was and if it had even been sent out. I have been asked if I’d be happy with a delivery later in the week but after hiring equipment and labourers (who regardless will need to be paid) that’s not an option. It’s now the evening and all the offices are closed. I’m just holding on for hope that Reece can sort me out with the delivery tomorrow. Safe to say I will not be using Materials Market again as this job that costs thousands and may end up costing even more due to unreliable suppliers. (For context I booked for delivery on a Thursday, so the job could start on the Saturday and finished on the Monday) *it’s now the 2nd (1 day after my delivery was supposed to be made* Got confirmation that my delivery will not be coming until the 7th May because they are “overwhelmed with deliveries this bank holiday” eventhough I made my order 5-6 weeks prior to the original delivery date (1st May) and as a ‘favour to me’ they will cover the £20 cost to change me from the standard delivery to the enhanced. Enhanced or not it’s still a week later than my original date, and give me 5% off my next order, well I can promise that I will not be using Materials Market again. I now loose my money on skip hire and equipment hire and I have to pay to change my date for the concrete pour. So I would strongly advise everyone to pay that little bit more money to use another supplier because this one is absolutely useless.