Asda Mobile
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Every month I buy a bundle and set it…
Every month I buy a bundle and set it to recurring. Every month it fails to renew meaning I go a day or two with no phone use. This month I decided to not choose recurring to see if it worked just buying a new bundle when my existing one ran out...this didn't work either, I was charged £10 but it just said activation needed but something went wrong when I tried to do this. As I needed to make a phone call I topped up with £10 credit until I could sort the bundle problem. I phoned asda and they said to switch off my phone and they would sort the bundle. They did sort the bundle but with the extra £10 I purchased for credit so now I have been charged twice and paid £20 for a £10 bundle