Hello Services
Read all reviews for Hello Services →
I wish I could give less than one star!
I wish I could give less than one star! We had a small amount of plastering done and were expecting a new born and decided to get a deep clean. The initial service detail and invoice breakdown were great to understand what service we’d receive, this was before you pay and gave a sense of confidence, but that was the end of the good news! The cleaners arrived and did not complete the majority of what was written in the breakdown we paid £700ish pounds for a sofa cleaning, pavings pressure wash, carpet cleaning and deep clean of the house. In essence we have most of there services a go. Now to the results the pressure washing shows where the just washer was applied and where it wasn’t. The cleaning even commented to my wife they didn’t do a good job or it. Our driveway looks like a zebra! The general cleaning and hoovering was poor, we paid for blinds to be cleaned, which still had dust and marks, skirting and doorway architrave to be cleaned, which were still dusty, and not just one or two but all of them. We found additional marks on the walls were someone must have dragged a blue handled mop or similar against the walls. The bathrooms had the shower with chemical residue left in one and we later found damage the taps on our daughters bath. Again surfaces still showing marks on the floor and cabinets not wiped. The kitchen with cooker cleaning service was more of the same, the table looked like it was too much work to move and clean underneath it (4 person extendable table). The oven still had grease marks around the doors and gasket and the racks were still dirty. The inside of the cabinets which should have been emptied and cleaned were not touched. The sofa cleaning apparently didn’t include giving the sofa or moving the cushions to clean properly as under the cushions when we looked there were still crumbs and a wrapper. The carpet cleaning was intended to be a nice uplift the carpets. I can’t complain they didn’t do them, as they were damp in places, but given the quality of workmanship I do doubt how well they were cleaned, but we didn’t have many stains to check it they were gone. I sent photos around 40 or more on the day to hello service who, initially expressed concern and offered a re clean. I offered for someone to come and check the cleaning and inspect the work completed. We were not interested in trying to organise another clean with a baby due any day. We were then offered if we did not want a re-clean £70 as a good faith offering which I think is insulting. A few weeks went by and I reached out saying we would accept a reclean now our daughter was form and we could manage the time out of the house. I was ignored. I have now emailed again chasing after a couple of months trying to chase a refund or re-clean or we would have to make a claim through small claims court. I have now received an email from the customer services department who are not interested in resolving the issue and have suggested since we have suggesting legal action they will no longer communicate. Not much of a difference given the months with no reply. The sales pitch was very promising, the service provided poor and customer service awful. Buyer beware! I would not use this company or recommend them again!